Social Media & Community Engagement Officer / Social Media & Community Engagement Officeress

Join MSF OCG as a Social Media & Community Engagement Officer in Geneva!

We are seeking passionate candidates ready to contribute to our humanitarian mission. Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we serve.

We understand that some candidates may hesitate to apply for positions if they don't meet all the listed requirements. Research indicates that this is particularly true for women. If you believe your profile is a good match for this position, we encourage you to apply even if you don’t meet every qualification.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, ability statuses, and all other characteristics of diversity. MSF does not tolerate sexual exploitation, abuse, discrimination, or harassment of any kind, including sexual harassment. All selected candidates will undergo reference checks.

Context & Mission

Médecins Sans Frontières (MSF) is an independent, international medical and humanitarian organization that provides care to people in need, including those affected by natural or man-made disasters and victims of armed conflict, without discrimination based on race, religion, creed, or political affiliation (MSF Charter).

The MSF movement comprises five operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers. Our mission is to develop and implement MSF Switzerland's organic social media approach for French-speaking audiences, enhancing audience engagement and supporting broader digital supporter journeys. We aim to ensure that our social media channels contribute to awareness, engagement, advocacy, and supporter acquisition through relevant content, community engagement, and platform-specific practices.

Tasks & Responsibilities

• Define and implement the organic social media approach: Develop and implement the organic social media strategy for French-speaking audiences, ensuring channel priorities, editorial choices, and audience engagement align with MSF Switzerland's digital engagement objectives.
• Develop and maintain social media standards and playbooks: Create and continuously improve platform-specific playbooks, editorial standards, and community engagement practices to ensure consistency, quality, and effective use of social media channels.
• Lead social media editorial planning and content adaptation: Oversee the planning, adaptation, and editorial framing of social media content, ensuring messages are relevant, accessible, and aligned with audience needs and organisational priorities.
• Monitor and optimise social media performance: Collaborate with the digital analyst to analyze performance data, audience insights, and engagement trends to identify opportunities for improvement.
• Manage and strengthen online communities: Engage with audiences across priority social media channels, fostering meaningful interactions and encouraging appropriate actions within the broader digital engagement journey.
• Coordinate digital initiatives: Contribute to digital projects, campaigns, and activations, ensuring alignment between social media activities and wider communication objectives.
• Contribute to digital innovation and knowledge sharing: Identify emerging trends and best practices, translating insights into recommendations for enhancing digital engagement activities.
• Supervise and support the Digital Engagement Unit intern: Guide and develop the French-speaking intern, ensuring quality delivery and alignment with team priorities.

Your Profile

• Education: Bachelor’s degree in digital communication, digital marketing, or a related field, or equivalent relevant experience.
• Experience: Proven experience in digital communication with a focus on social media management, developing organic strategies, and engaging online audiences. Experience with supervising junior contributors is an asset.
• Languages: Fluency in French, C1 level English, and B1 level German is an asset.
• Skills/Technical Competencies:
  • Knowledge of organic social media management, particularly on Facebook, Instagram, and YouTube.
  • Understanding of audience engagement, content performance, and social media analytics.
  • Familiarity with humanitarian communication principles and sensitive operational contexts.
  • Strong planning, project coordination, and stakeholder management skills.
  • Creativity and adaptability in changing environments.

Terms of Employment

• Full-time position (40h/week)
• Open-ended contract
• Location: Geneva
• Gross annual salary (for 100%): CHF 87,372.- to CHF 100,608.- (commensurate with experience)
• Paid vacation: 25 days per year, pro-rata, plus Swiss public holidays
• Pension plan: 3/4 contribution by MSF, 1/4 by the staff member
• Relocation support available for eligible candidates

How to Apply

Apply online using the form below. Only applications matching the job profile will be considered.