Senior Telecom Transformation & Delivery Leader / Senior Telecom Transformation & Delivery Leaderess

Location

Basel, Switzerland

Company

Swiss Himmel GmbH

Employment Type

Full-time

Language

English required; German is an advantage

About Swiss Himmel GmbH

Swiss Himmel GmbH is a Basel-based technology and consulting firm that partners with leading enterprises to deliver complex technology transformation programs. We combine strong industry expertise with practical delivery capabilities across telecom, digital transformation, enterprise platforms, and technology modernization.

About the Role

Swiss Himmel GmbH is searching for a Senior Telecom Transformation & Delivery Leader to spearhead large-scale telecom transformation and Business Support Systems (BSS) programs for prominent European telecom operators.

The ideal candidate will possess extensive experience in Telecom BSS, CRM, billing, provisioning, rating, inventory, data migration, testing, operations, and platform modernization, along with strong delivery and client leadership capabilities. This is a senior client-facing role that requires proficiency in managing complex multi-vendor environments, leading large international teams, overseeing delivery performance, and collaborating closely with senior business and technology stakeholders.

Key Responsibilities

• Telecom Transformation & BSS Leadership
  • Lead large-scale telecom transformation programs across BSS and digital platforms.
  • Provide strategic direction across CRM, billing, rating, provisioning, inventory, and related telecom systems.
  • Drive modernization, migration, testing, transition, and operational transformation initiatives.
  • Lead the consolidation and migration of legacy BSS platforms to strategic target solutions.
  • Define delivery approaches and ensure successful execution across the entire technology lifecycle.
• Delivery & Program Management
  • Own end-to-end delivery of complex telecom programs, from planning through implementation and transition.
  • Manage large onsite/offshore and multi-vendor delivery models.
  • Establish delivery governance, SLAs, KPIs, quality standards, and operational controls.
  • Manage risks, dependencies, escalations, resources, and delivery performance.
  • Lead large distributed teams across Switzerland, DACH, Nordics, UK, Eastern Europe, and global delivery centres.
  • Ensure customer commitments, timelines, quality, and commercial objectives are met.
• Client & Executive Stakeholder Management
  • Act as a senior point of contact for telecom clients and executive stakeholders.
  • Build and maintain strong relationships with Tier-1 telecom operators.
  • Lead governance meetings, steering committees, delivery reviews, and senior-level escalations.
  • Translate business priorities into practical technology and delivery plans.
  • Provide advisory support on telecom architecture, transformation priorities, and operating models.
• Commercial & Account Leadership
  • Support account strategy, commercial management, and revenue growth.
  • Manage P&L, margins, contracts, SLA governance, and resource planning.
  • Identify opportunities for account expansion and new transformation initiatives.
  • Support presales, solutioning, proposals, and customer presentations.
  • Work with partners and technology providers to develop effective delivery solutions.
• Migration, Testing & Operations
  • Lead complex application and data migration programs within telecom environments.
  • Oversee testing, transition, production support, and operational readiness.
  • Ensure smooth migration from legacy platforms while maintaining business continuity.
  • Drive continuous improvement across delivery and operational processes.
  • Support issue resolution and senior-level escalation management.

Required Qualifications & Experience

• 20+ years of experience in Telecom and IT, with strong expertise in telecom transformation and delivery leadership.
• Deep knowledge of Telecom BSS, including CRM, Billing, Rating, Provisioning, Inventory, Data migration, Testing, and operations.
• Proven experience delivering transformation programs for Tier-1 telecom operators.
• Strong experience managing large, complex, and multi-vendor delivery environments.
• Experience leading large international teams and onsite/offshore delivery models.
• Solid understanding of the telecom technology lifecycle from business analysis and solution design through development, testing, migration, and operations.
• Experience with telecom platform modernization and legacy system migration.
• Strong client-facing and executive stakeholder management experience.
• Experience with P&L, commercial management, SLA governance, and account management.
• Strong presales, solutioning, and business development skills.
• Excellent English communication skills.

Preferred Qualifications

• Experience working with Swiss telecom operators and the Swiss telecom market.
• Familiarity with DACH, Nordics, UK, and broader European telecom markets.
• Leading SAFe or equivalent Agile certification.
• Six Sigma or process improvement certification.
• Experience with telecom billing platforms and BSS transformation programs.
• Experience working across global delivery centres and international partner ecosystems.

Key Competencies

• Telecom BSS and transformation expertise
• Large-scale program and delivery leadership
• Executive client management
• Multi-vendor delivery
• P&L and commercial management
• BSS migration and modernization
• CRM, Billing, Provisioning, and Inventory
• Testing and operational transformation
• Presales and solutioning
• International team leadership
• Strong communication and stakeholder management

Why Join Swiss Himmel GmbH?

• Lead major telecom transformation programs across Switzerland and Europe.
• Work directly with senior stakeholders and leading telecom operators.
• Take ownership of complex BSS modernization and delivery initiatives.
• Collaborate with international teams, technology partners, and multi-vendor environments.
• Opportunity to shape large-scale telecom transformation and digitalization programs.
• Enjoy a collaborative and professional work environment.
• Long-term growth opportunities within Swiss Himmel GmbH.
• Competitive Swiss compensation and benefits.

Apply online using the form below. Only applications matching the job profile will be considered.