Patient Support and Intake Specialist / Patient Support and Intake Specialistess

Patient Support and Intake Specialist - Permanent - Remote US

Join a cutting-edge pharmaceutical team where your precision and passion for patient support will help shape the future of life-saving treatments! Proclinical is seeking a Patient Support and Intake Specialist to play a pivotal role in enhancing the non-clinical patient experience for individuals undergoing oncology care.

Primary Responsibilities

In this role, you will guide patients through their journey, from onboarding to treatment scheduling and ongoing support, ensuring they receive timely and compassionate assistance. This position is ideal for someone passionate about improving patient care and eager to contribute to a growing organization focused on transforming cancer treatment.

Skills & Requirements

• Experience in patient support, care coordination, healthcare scheduling, or a related patient-facing role.
• Strong communication skills, both written and verbal, with the ability to interact empathetically and professionally with patients.
• Proven ability to manage sensitive patient conversations and escalate issues appropriately.
• Exceptional organizational skills, with attention to detail in managing patient records and documentation.
• Familiarity with healthcare privacy regulations (e.g., HIPAA) and handling protected health information.
• Ability to create clear, patient-friendly materials and standard operating procedures.
• Experience using systems such as electronic health records, CRM platforms, or scheduling tools.
• Comfort working in a dynamic, early-stage environment with evolving processes.
• Experience supporting cancer patients or those with chronic illnesses.
• Background in building or improving patient-support functions or contact centers.
• Familiarity with performance metrics such as call response times and patient satisfaction.
• Experience collaborating with healthcare professionals, including nurses, physicians, and social workers.
• Proficiency in platforms like HubSpot, Salesforce, Zendesk, or Epic.
• Relevant qualifications in healthcare administration, social care, psychology, or a related field.
• Fluency in Spanish or another language commonly spoken by patients.

Key Responsibilities

• Develop and manage the patient onboarding process, including creating standardized workflows from referral to treatment readiness.
• Contact newly referred patients to explain services, complete intake, and ensure all required documentation (e.g., consents, disclosures) is completed promptly.
• Enhance patient-facing materials such as welcome packs, introductory emails, and brochures.
• Build and implement a home-appointment scheduling process, including reminders and updates for patients.
• Operate a dedicated support line and manage communication channels like chat, email, and messaging.
• Set standards for response times, voicemail follow-ups, and after-hours communication.
• Resolve scheduling barriers to prevent delays or cancellations.
• Maintain accurate patient records, ensuring compliance with privacy regulations and documentation requirements.
• Develop escalation processes for incidents requiring leadership involvement.
• Create a social support program to address patient needs, such as transportation, cleaning, and meal resources.

Compensation

$80,000 to $85,000 per annum.

If you are interested in applying to this exciting opportunity, please apply online using the form below. Only applications matching the job profile will be considered.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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