Onsite Support Services Engineer
Location: Switzerland | Onsite in Spreitenbach AG
Join a global IT team supporting a world-leading manufacturer in HVAC, refrigeration, fire, and security solutions.
As the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.
What You'll Do
- Provide onsite IT and OT support across manufacturing and office environments
- Troubleshoot hardware, software, networking, printers, scanners, and shop-floor devices
- Manage employee onboarding and offboarding
- Support Microsoft Teams, Teams Rooms, telephony, and mobile services
- Execute IMAC activities (Install, Move, Add, Change)
- Maintain asset inventory and CMDB records
- Support LAN, Wi-Fi, server room, and data center operations
- Manage Azure AD administration and user support
- Coordinate with vendors, carriers, and third-party providers
- Ensure compliance with security, safety, and ITIL processes
What We're Looking For
- Native German speaker, ideally a native Swiss German speaker (C1 level is not sufficient; only native speakers will be reviewed)
- English proficiency at C1 level
- Italian and French language skills are a plus for direct verbal communication with employees in the French and Italian parts of Switzerland
- Bachelor's degree or equivalent experience
- 6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support
- Strong troubleshooting skills across desktop, network, and infrastructure technologies
- Experience with Active Directory / Azure AD
- Knowledge of ITIL processes and asset management
- Experience with ServiceNow or similar ITSM tools
- Strong communication and stakeholder management skills
- Driver’s license and own car, as travel will be required from Spreitenbach AG to locations such as Lyssach BE, Taverne TI, Estavayer-le-Lac FR, and St. Gallen SG
Nice to Have
- Manufacturing IT experience
- Cisco Meraki knowledge
- AWS experience
- Familiarity with ServiceNow
- Experience with barcode scanners, industrial printers, and shop-floor technologies
Benefits
- 25 days paid vacation per year
- Health Insurance Allowance
- Annual Performance Bonus to reward your impact
- A collaborative, international work culture with opportunities for continuous learning and growth
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationSpreitenbach, Switzerland