Head of Operations and Internal Sales / Head of Operations and Internal Sales

Position: Head of Operations and Internal Sales

Department: Operational Excellence

The Head of Operations and Internal Sales will play a pivotal role within ASSIWELL, managing the internal sales team and acting as a vital conduit between customers and various departments, such as Engineering, Procurement, Production, and External Sales. This position is not only about ensuring customer satisfaction but also leading initiatives that bolster development and optimize production efficiency.

Core Responsibilities

• Leadership
  • Act as a leader and mentor, fostering collaboration among teams and gaining support for organizational directions.
  • Develop teams and ensure high employee satisfaction, while minimizing turnover.
  • Participate actively in sales and engineering meetings and the Leader Internal Sales (LIS) team.
• Strategy
  • Implement the operational sales strategy and provide insights on market and customer development trends.
  • Align the customer strategy with the overall ASSIWELL strategy to enhance revenue and market share.
  • Optimize established business processes and analyze workloads to ensure resource balance.
• Operational Management
  • Align organizational structure with group directives and manage necessary changes.
  • Oversee operational management for ASSIWELL customers and execute pricing strategies.
  • Ensure accurate order processing in ERP and maintain document quality.
• Monitoring
  • Ensure effective team interaction with GQS & OP Teams as per defined processes.
  • Monitor frame contracts and production statuses, facilitating daily presence in production.
  • Work collaboratively with procurement to ensure material availability and develop cost efficiencies.
• Communication
  • Implement a high standard of internal and external communication.
• Business Development
  • Execute and follow-up on sales initiatives in alignment with the Head of ASSIWELL.
  • Participate in regular engineering and project management meetings.
• Networking
  • Build a strong network with other teams and departments to share ideas and best practices.
  • Engage in social selling both internally and externally.

Qualifications

• Education: Technical education followed by further education in business administration or commerce.
• Experience: 3+ years in internal sales, with leadership experience and familiarity with technically demanding solutions/products.
• Technical Skills: Leadership and coaching skills, technical & sales expertise in industrial products, and the ability to understand technical drawings.
• IT Knowledge: Proficiency in MS Office and sales tools, and experience with order handling and calculations based on customer inquiries.
• Languages: Fluent in the local language (written & oral), business fluent in English and German; additional European languages (French and Italian) are a plus.

Personal Competencies

• Strong team-building and integration skills.
• Self-driven, reliable, and customer-oriented.
• Excellent communication and persuasive abilities.

Working Model

Hybrid (approximately 75-85% onsite and home office).

Career Path Opportunities

Potential career advancements include Head of Production for other plants and Head of ASSIWELL.

Apply online using the form below. Please note that only applications matching the job profile will be considered.