About the Company
ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems with a payload capacity of up to 500 kilograms. We offer industry-leading unmanned helicopter systems tailored for a variety of mission profiles, including Surveillance & Reconnaissance, Inspection, Mapping, and Cargo.
Job Title: Field Service Representative
As a Field Service Representative, you will play a crucial role in performing on-site installation, maintenance, and repair of ANAVIA’s UAV systems. Your responsibilities will also include diagnosing technical issues, providing client training, and ensuring compliance with safety protocols while traveling internationally.
Your Main Tasks
- Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
- Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
- Provide comprehensive training to clients on the operation and maintenance of UAV systems.
- Travel extensively, both locally and internationally, to support customers in various locations.
- Ensure compliance with safety protocols and industry regulations during all field operations.
- Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
- Assist in the development of service manuals and training manuals.
- Coordinate with internal teams to effectively address customer needs.
- Identify and suggest process improvements for enhanced service delivery while collaborating with the engineering team to relay client feedback.
Qualifications
- Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
- Minimum of 5 years’ experience in aviation maintenance or in a field service representative role.
- Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
- High flexibility and willingness to travel internationally.
- Responsible demeanor, excellent communication skills, and high social skills.
- Good analytical and technical understanding with the ability to train and support clients effectively.
- Proficiency in using diagnostic tools and software applications relevant to UAV.
- Solid computer skills and ERP knowledge.
- Ability to work independently and manage multiple tasks simultaneously.
- Proven track record of meeting or exceeding customer targets and receiving positive customer feedback.
- Excellent active listening and probing skills.
Become Part of the ANAVIA Family
A committed and international team is waiting for you! We offer exciting projects and ample room for growth in every dimension. Take advantage of support for training and opportunities for personal and professional development. Join us for team events where we celebrate our successes together in our beautiful Swiss mountain view office located in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging, and innovative working environment, and your profile matches our requirements, apply online using the form below. Please note that only applications matching the job profile will be considered.