Field Service Engineer / Field Service Engineeress

About the Position

As a Field Service Engineer specializing in Hematology, you will be responsible for providing technical support for modern hematological analysis systems. Your role involves installing, maintaining, and repairing devices directly at the customer’s site, ensuring high equipment availability, adherence to performance standards, and maximum customer satisfaction. You will collaborate closely with our Service Coordination Team and technical specialists, both on-site and remotely.

Your Tasks

• Installation & Validation:
  • Setup, commissioning, and configuration of hematological IVD devices
  • Conduct functionality, safety, and performance tests
  • Complete and compliant documentation
• Repair:
  • Troubleshooting and resolving mechanical, electronic, and software-related issues
  • Replacement of spare parts and quick response in emergency situations
• Documentation & Reporting:
  • Creation of service logs and maintenance of device histories
  • Feedback on technical trends to product and quality management
  • Spare parts and resource management
  • Management of own spare parts inventory
  • Coordination with logistics and service coordination
• Training & Knowledge:
  • Participation in manufacturer training in the field of hematology
  • Acquisition of relevant certifications
  • Knowledge sharing with new colleagues
• Quality & Safety:
  • Compliance with all relevant standards (e.g., ISO 13485, ISO 15189)
  • Safe handling of personal protective equipment and awareness of laboratory risks
  • Participation in audits, CAPA processes, and improvement initiatives

Your Profile

• Completed technical training (e.g., medical technology, electronics, mechatronics)
• 1-3 years of experience in technical service of IVD or medical devices
• Understanding of laboratory and analysis processes, ideally in hematology
• Knowledge in electronics, mechanics, and automation
• Experience with hematological analysis systems is an advantage
• Familiarity with ISO standards 13485 / 15189
• Experience with LIS integration
• Driver's license and willingness to travel
• Analytical and solution-oriented thinking
• High service and customer orientation
• Clear, professional communication
• Careful documentation and good time management
• Team player, resilient, and eager to learn
• Very good German and English language skills

Working Conditions

• Working in laboratory and hospital environments, including hematological areas
• Regular travel and on-site customer assignments
• Occasional on-call duty and assignments outside regular working hours
• Lifting and carrying loads up to 25 kg
• Extended periods of standing, sitting, or walking, depending on the area of deployment

Application Process

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Disclaimer

The information contained in this job description serves as a general representation of the typical tasks and requirements of this position. It does not claim to be exhaustive and may differ from actual activities. The company reserves the right to change this description as needed and to adjust or reassign tasks.

Proclinical is a specialized recruitment consultancy that offers career opportunities in the pharmaceutical, biopharmaceutical, biotechnology, and medical technology sectors. Proclinical Staffing is also an equal opportunity employer.