Customer Service Manager

Job Description

We are seeking a dedicated individual to join our team as a Customer Service Manager specializing in serving Japanese clients. The ideal candidate will not only excel in providing exceptional guide services but will also be responsible for training and supervising staff to ensure high standards of customer satisfaction.

Key Responsibilities

• Organize and provide guide services for Japanese clients.
• Train and supervise other staff in the Customer Service department.
• Manage and control the staff schedule and training programs.
• Oversee tour planning, sales, and operational duties.
• Create detailed tour reports in Japanese.

Requirements

A minimum of 3 years of experience in the tourism sector is required.

Apply online using the form below. Please note that only applications matching the job profile will be considered.