Customer Service Coordinator / Customer Service Coordinator

Hero AG - January 15, 2026

Set Great Service in Motion

Ready to be the behind-the-scenes force that keeps our global operations running smoothly? At Hero, you're not just processing paperwork; you’re the expert who ensures every order lands where it belongs, on time, and with a smile. Our exports arrive as planned at their final destination because you bring the energy, skill, and a touch of WOW to every order.

How You'll Leave Your Mark

  • Command the Flow: Utilize your SAP expertise to orchestrate seamless order processing—think of yourself as an air traffic controller for global goods, ensuring everything runs on time and on target.
  • Rulebook Rebel: Master every regulation and guideline with flair. You’re the compliance superhero who keeps paperwork crisp, borders open, and customs smiling.
  • Orchestrate Adventures: Whether by truck, ship, plane, or courier—if it moves, you move it. You’re the maestro orchestrating epic journeys for our products, from the first click to the final handshake.
  • Master of Mysteries: Navigate letters of credit, unravel the intricacies of triangular business, and keep customer data and pricing in SAP as sharp as your wit.
  • Communication Dynamo: Be it a chat with a distant customer or a quick call with a shipping agency, your words solve problems, build trust, and add a dash of delight to everyone's day.
  • Logistics Legend: Sift through transport offers, pinpoint the winners, and select the partners who help you defy distance and deadlines.
  • Customer Joy Creator: Transform complaints into cheer, inquiries into applause, and every interaction into a delightful surprise—because you don’t just solve problems, you create WOW.
  • Guardian of the Ledger: Maintain sparkling accounts, follow up on payments with a grin, and ensure every transaction ends with a virtual high-five.
  • Order Oracle: Keep your records up to date, generate legendary reports, and maintain an overview of export shipments that is nothing short of mythic.
  • Growth Instigator: Support product registrations and analyze monthly stats, helping the team grow stronger, smarter, and more unstoppable than ever.

Who You Are

  • Export Aficionado: You bring at least 3 years of export experience and a passport full of adventures. Previous experience with the US and Chinese markets is a plus.
  • Customer Hero: Customers rave about your service, and you relish making their day.
  • Independence Incarnate: You set your own pace, prioritize tasks, and thrive under pressure.
  • Team Spirit: You brighten the workplace, make it friendlier, and infuse fun into the team environment.
  • Linguistic Prodigy: German and English are your playgrounds—and you excel in both.
  • Digital Dynamo: You wield SAP (SD/MM), Business Warehouse, and MS Office like digital superpowers.
  • Eagle-Eyed Innovator: You foresee potential trouble, take action before issues arise, and keep operations running smoothly.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Location : Lenzburg
Country : Switzerland

Application Form

Please enter your information in the following form and attach your resume (CV)

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