Customer Service Coordinator / Customer Service Coordinatress

Set Great Service in Motion

Ready to be the behind-the-scenes force that keeps our global operations running smoothly? At Hero, you're not just processing paperwork; you’re the expert who ensures every order lands where it belongs, on time, and with a smile. Our exports arrive as planned at their final destinations because you bring the energy, skill, and that little extra WOW to every order.

How You'll Leave Your Mark

• Command the Flow: Use your SAP expertise to orchestrate seamless order processing—think of yourself as an air traffic controller for global goods, keeping everything running on time and on target.
• Rulebook Rebel: Master every regulation and guideline with flair. You’re the compliance superhero who ensures paperwork is crisp, borders are open, and customs are happy.
• Orchestrate Adventures: Truck, ship, plane, or courier—if it moves, you move it. You are the maestro who orchestrates epic journeys for our products, from the first click to the final handshake.
• Master of Mysteries: Tackle letters of credit, unravel the complexities of triangular business, and keep customer data and pricing in SAP as sharp as your wit.
• Communication Dynamo: Whether it’s a conversation with a distant customer or a quick call with a shipping agency, your words solve problems, build trust, and sprinkle a little delight in everyone’s day.
• Logistics Legend: Sift through transport offers, identify the best options, and choose the partners who help you defy distance and deadlines.
• Customer Joy Creator: Transform complaints into smiles, inquiries into applause, and every interaction into a delightful moment—because you don’t just solve problems; you create WOW.
• Guardian of the Ledger: Keep accounts sparkling, follow up on payments with a grin, and ensure every transaction ends with a virtual high-five.
• Order Oracle: Your records are always up to date, your reports are legendary, and your overview of export shipments is the stuff of legends.
• Growth Instigator: From supporting product registrations to analyzing monthly statistics, you help the team grow stronger, smarter, and more unstoppable than ever.

Who You Are

• Export Aficionado: You bring at least 3 years of export experience and a passport full of adventures. Previous experience with the US and Chinese markets is a plus.
• Customer Hero: Customers rave about your service, and you take pride in brightening their day.
• Independence Incarnate: You set your own pace, choose your priorities, and thrive under pressure.
• Team Spirit: You brighten the workplace, make it friendlier, and create a fun atmosphere.
• Linguistic Prodigy: German and English are your playing fields—and you aim to win.
• Digital Dynamo: You wield SAP (SD/MM), Business Warehouse, and MS Office like digital superpowers.
• Eagle-Eyed Innovator: You can detect trouble before it arises, take action, and keep everything on track.

Apply online using the form below. Please note that only applications matching the job profile will be considered.