Customer Service Advisor / Customer Service Advisress

Job Opportunity: Customer Service Advisor

We are looking for a talented individual with native-level proficiency in German/Swiss German and excellent skills in French and Italian. Please note that only applications matching the job profile will be considered.

Role Description:

We are seeking a highly skilled individual to expertly handle, process, and forward client calls and partner inquiries related to payment card transactions, in accordance with our work instructions.

Your Tasks:

• Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian, and English.
• Receive and process client complaints and issues related to payment cards.
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
• Ensure that all customer interactions and processes comply with internal quality standards and legal regulations.
• Proactively find solutions for client complaints, escalating complex cases to the appropriate department.
• Identify sales opportunities (selling and upselling) during interactions with customers.

Your Profile:

• Commercial or tourism background.
• Experience in customer service.
• Good knowledge of Office package and PC use.
• Strong communication skills.
• Languages: Italian, German/Swiss German, French, and English.
• As the first point of contact with customers, the following soft skills are essential: courtesy, empathy, customer orientation, and the ability to work as part of a team.

What Do We Offer?

• Flexibility in working from home and managing working hours to ensure a healthy work-life balance.
• Numerous benefits and incentives.
• Well-being, motivational, and team-building activities.

Workplace:

Pregassona and/or Wallisellen.

Please apply online using the form below.