Clinical Support Specialist / Clinical Support Specialist

Job Description

Johnson & Johnson MedTech Electrophysiology is recruiting.

Welcome to a world where high-tech innovation meets medical excellence! At Johnson & Johnson MedTech, we pride ourselves on our commitment to making a significant difference in patients' lives through cutting-edge technology in cardiac electrophysiology. Our products are utilized by esteemed physicians globally, enhancing the quality of life for thousands of patients. We are an entrepreneurial company with a rich global and diverse culture, supported by the robust framework of the Johnson & Johnson Corporation—a winning combination! Our dedication to quality and the guiding principles of our Credo have enabled us to achieve significant milestones as a leading company in the field.

As the world leader in electrophysiology, we focus on diagnosing and treating cardiac arrhythmias through catheter ablation. Our ongoing growth allows us to dedicate resources to talent development, offering numerous opportunities for our employees to expand their knowledge and advance their careers. Our unwavering commitment to developing leaders, combined with significant investments in people, technology, and innovation, positions us as one of the most desirable workplaces within one of the most respected corporations globally.

Position Overview: Clinical Support Specialist (CSS)

The Clinical Support Specialist (CSS) will deliver expert technical and product advice, as well as training to physicians, electrophysiology (EP) lab staff, technicians, and administrators, ensuring the highest level of professionalism in all interactions.

Main Objectives of the Position:

• Provide support during electrophysiology interventions in hospitals using the Johnson & Johnson MedTech EP 3D Navigation system (CARTO 3) and other Johnson & Johnson MedTech EP mapping and ablation technologies.
• Collaborate with the Territory Sales Manager (TM) or Account Manager (AM) to identify sales opportunities and drive business objectives within designated territories.
• Support the achievement of predefined business goals.
• Utilize consultative selling techniques to identify potential sales opportunities within accounts.
• Work with the European Technical team to ensure the servicing, maintenance, repair, and coordination of all sites and software/hardware upgrades.
• Create awareness of Johnson & Johnson MedTech EP solutions and facilitate communication between Area Managers, Account Managers, and key decision-makers.
• Engage in productive dialogue with various business partners to formulate tailored solutions.
• Enhance customer support capabilities through efficient planning, scheduling, collaboration, and maintaining open communication with internal and external team members.
• Collaborate with clinical and sales colleagues to develop customer relationships within and beyond the EP lab, including physicians, nurses, technicians, and hospital staff.
• Stay informed on product usage instructions (IFU), technical methodologies, troubleshooting, scientific literature, and new product information.
• Manage urgent requests in a high-pressure environment while maintaining composure and focus.
• Train new Johnson & Johnson MedTech EP team members.
• Respond daily to inquiries via email and telephone from customers, physicians, and various partners.
• Perform administrative tasks, including customer relationship management, account documentation, complaints management, safety compliance, training, expense reporting, and maintaining Safe Fleet standards.
• Ensure personal and company compliance with all federal, state, local, and corporate regulations, policies, and procedures.

Qualifications:

• Bachelor’s or Master’s degree preferred in the fields of (bio)technology, (bio)engineering, or engineering.
• Previous electrophysiology (EP) experience is a plus, but not mandatory.
• Service-oriented, supportive, solution-focused, and results-driven.
• Ability to work independently and take ownership of responsibilities.
• Strong personality, capable of navigating sales environments effectively.
• Willingness to travel both locally and internationally for congresses and training.
• Proficient in Word, Excel, PowerPoint, and Outlook for daily business operations.
• Fluent in English (spoken and written); proficiency in German is preferable, while knowledge of French and Italian is a plus.
• Valid driving license, Category B.

Apply online using the form below. Please note that only applications matching the job profile will be considered.