Client Service Lead / Client Service Leadess

Client Services Lead

We are a boutique agency specializing in internal communications, engagement, and strategic events for leading multinational pharmaceutical and biotech organizations. Through strategic thinking, flawless execution, and deep industry expertise, we create meaningful scientific engagement and exceptional stakeholder experiences. To strengthen our organization, we are seeking a highly experienced, independent, and proactive professional for the position of Client Services Lead.

Position Overview

This role demands an experienced and commercially minded leader to drive exceptional client service, foster business growth, and ensure operational excellence across our Global and DACH client portfolio. You will be responsible for expanding existing client relationships, developing new business opportunities, and acting as a trusted advisor to senior stakeholders within leading pharmaceutical and biotech organizations.

Your Responsibilities

• Serve as the senior point of contact for key client accounts, building and maintaining strong relationships with senior stakeholders across pharmaceutical and biotech organizations.
• Act as a trusted advisor to clients, identifying opportunities for added value and strengthening long-term partnerships.
• Drive organic account growth and develop new business opportunities across the DACH region, achieving agreed growth and client acquisition targets.
• Lead the full business development lifecycle, from prospecting and qualification through proposal development, negotiation, and conversion.
• Develop commercially sound proposals, scopes of work, and budgets while ensuring commercial viability and profitability across client engagements.
• Provide leadership across cross-functional teams and partner closely with strategy, creative, production, and project delivery teams to ensure outstanding client outcomes.

Your Profile

• 8+ years of experience in medical communications, healthcare consulting, healthcare events, pharmaceutical services, or a related agency environment.
• Proven success in managing and growing strategic client relationships within the pharmaceutical, biotech, or healthcare sectors.
• Demonstrated track record of winning new business and delivering measurable revenue growth.
• Experience engaging and influencing senior-level stakeholders and decision-makers.
• Strong commercial acumen with experience in developing proposals and budgets.
• Excellent communication, presentation, and negotiation skills.
• Entrepreneurial, proactive, and highly results-oriented, with strong relationship-building, leadership, and problem-solving capabilities.
• Fluency in English is required.

What We Offer

Join a dynamic and growing boutique agency working with leading pharmaceutical and biotech organizations worldwide. You will take on a highly visible role with significant responsibility, autonomy, and the opportunity to contribute directly to client success and business growth. Our collaborative environment values initiative, excellence, and long-term partnerships.

Interested in joining our team? Apply online using the form below. Please note that only applications matching the job profile will be considered.

Contact Information

For further information, please reach out to our external HR Partner HC Solutions AG:
Magda Kacprzak or Annika Danielsson
Tel. +41 44 915 12 12
www.hcsolutions.ch

Recruitment agencies are kindly requested to address suitable applications to HC Solutions directly.