Account Manager / Account Manageress

Company Overview

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview

As an Account Manager, you will be responsible for the commercial management of multiple customer accounts, executing the relevant contractual obligations for maintenance services in Zurich. Your duties will start with coordinating engine induction slots and conclude with the completion of shop visits and ensuring engine serviceability.

In this role, you will be tasked with achieving the company's revenue and P&L targets for assigned customer accounts in coordination with Product Management and Sales. Additionally, you will manage effective communication with customers regarding any commercial, engine turnaround time (TAT), and parts exchange topics that arise during engine shop visits. Furthermore, you will play a vital role in maintaining, developing, and expanding customer relationships.

Your Tasks

• Take P&L responsibility for assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit while ensuring profitability within contractual boundaries.
• Participate in contract handover meetings with Product Management, identifying and analyzing contractual risks and initiating appropriate mitigation actions.
• Act as the main point of contact for customers, handling feedback and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, collaborating with Ops Project Leads, Engineering, and Purchasing, and ensuring accurate engine delivery information for induction slot planning.
• Organize and coordinate Table Inspections with customers, communicating on commercial and TAT-related topics during shop visits to ensure on-time delivery (OTD) of engines.
• Propose part replacements and exchanges to customers, clearly communicating the financial aspects.
• Issue Preliminary Invoices based on shop visit price estimations and review final invoices at the end of shop visits, resolving any disputes effectively.
• Support the cash collection process with active involvement from the Sales team.

Your Profile

• Commercial or Technical degree in a relevant discipline, or equivalent experience.
• Minimum of 3 years of commercial and/or technical experience in the MRO industry.
• At least 3 years of experience in a customer-facing role within the MRO sector.
• Strong understanding of the MRO or related Aerospace businesses.
• Excellent business acumen and contract comprehension.
• Outstanding communication, negotiation, and intercultural awareness skills.
• Fluency in English.

We Offer

We provide an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our employees' best interests in mind to support everyday life and various situations. Discover more about our benefits on our website by clicking below: www.srtechnics.com/careers/employee-benefits

Apply online using the form below. Only applications matching the job profile will be considered.

For further inquiries, please contact us at: globalrecruitment@srtechnics.com

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss work permit.