Travel Consultant (m/f/d) – German-speaking
Customer Service (Dining, Entertainment, Lifestyle, Travel)
Location: London, England, United Kingdom
Employment Type: Full-time
Description
To strengthen our client's team in London, we are seeking a professional, motivated, and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, available to start immediately or as agreed.
Our client is a global market leader in lifestyle and travel services. Since 1998, their personalized, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they partner with over 50 global companies and serve millions of customers across more than 52 countries from 22 selected locations in the world’s major financial hubs.
Your Responsibilities
- Advising premium cardholders by telephone and email in both German and English.
- Handling customer enquiries from preparing quotes to invoicing individual trips.
- Making bookings with airlines, hotels, and travel agencies.
- Preparing bespoke quotes and travel documents, as well as drafting itineraries.
- Passionately advising on and arranging travel experiences.
- Actively selling special promotions and exclusive offers.
Your Profile
- Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference).
- Additional language skills in French or Italian are an advantage.
- A university degree or equivalent qualification, ideally in the tourism sector.
- Several years of professional experience in the travel industry, ideally with a tour operator or travel agency.
- Knowledge of GDS (preferably Amadeus) and strong knowledge of travel destinations.
- A passion for travel and luxury lifestyle, including gastronomy, events, and culture.
- Service-oriented, flexible, and able to work under pressure.
- Positive attitude and alignment with the company’s values.
- Strong communication skills.
- Willingness to work full-time with a minimum workload of 80%.
- Flexibility to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off.
Benefits
Our client places great importance on recognition and rewards, with regular appraisals and their annual Extra Mile Awards celebrating those who go above and beyond. They actively promote the professional development of their employees and support them on their career journeys.
- Attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus.
- Competitive paid holiday package, including one paid day per year for voluntary work.
- Paid sabbaticals – one (1) month’s paid sabbatical after every 5 years of service.
- Flexible working arrangements: hybrid model for employees living within commuting distance, with remote working options for others.
- An attractive Loyalty Rewards program with bonuses and gifts for your loyalty.
- Remote Work Holidays for a limited period – work from anywhere in the world.
- Employee discounts on exclusive travel and lifestyle offers.
- Be part of a global, dynamic, and inclusive team committed to diversity.
- Genuine career opportunities in a growing international company.
- Relocation package available for those relocating to South Africa (visa, flight, etc.).
Who They Are
Our client is a global luxury concierge service, and their travel division offers a unique opportunity to join a dynamic team dedicated to assisting high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organizing their leisure and luxury travel. Their goal is to become the world’s most trusted service provider, delivering exceptional service through a combination of a unique, technology-driven platform and the expertise of highly qualified Lifestyle Managers.
As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment.
Diversity Commitment
They promote diverse ways of thinking, cultures, and experiences. Diversity is central to their corporate philosophy, and they are committed to creating an inclusive work environment. All recruitment and promotion processes are based on performance, competence, commitment, and business needs.
Apply online using the form below. Please note that only applications matching the job profile will be considered.