Sales Associate Overview
The Sales Associate (SA) reports directly to the Store Manager (SM), Deputy Store Manager (DSM), or Assistant Store Manager (ASM) for all operational activities. Acting as a Brand Ambassador, the SA is dedicated to exceeding customer needs and enhancing the overall shopping experience. This role is pivotal in contributing to store objectives, productivity, and service through effective selling skills and comprehensive service training.
Sales Management - Boosting Sales & Performance
- Contributes to achieving sales targets by converting walk-in traffic into clients and creating excitement around the product.
Customer-Centric Excellence
- Supports customer service efforts by providing detailed information about product features, pricing, and after-sales services.
Customer Interaction
- Engages with customers to assist them and ensure satisfaction, building confidence through proactive suggestions and sharing product knowledge.
Setting the Scene for the Brand
- Brand Knowledge: Possesses a solid understanding of the brand’s values and their impact on customer experience.
- Product Presentation: Maintains an orderly and welcoming sales floor, supporting visual merchandising and ensuring it remains visually appealing.
Leading & Organizing the Store
- Operational Excellence: Assists with inventory management, including receiving and checking in new stock.
- Assists with repairs, changing watch straps, and battery replacements.
- Handles cash register transactions and settlements.
Tech Savvy & System Proficiency
- Demonstrates a good understanding of store systems to manage transactions, inventory, and daily operations.
Time Management & Prioritization
- Effectively balances time between customer service and operational responsibilities.
Profile
We are seeking a passionate and experienced multi-lingual Sales Associate who thrives in a dynamic and international environment. This role requires a high level of flexibility, resilience, and autonomy. As a Sales Associate, you will be a key member of our international team, dedicated to delivering exceptional customer service, driving sales, and contributing to the overall success of our Swatch Stores. Join us as a proud Sales Associate representing our brand through strong customer engagement and product expertise.
Professional Requirements
Qualifications
- Education: High school diploma or equivalent; a college degree is preferred.
- Experience: Previous retail or sales experience, ideally in fast-moving consumer goods or the watch industry.
Skills (Mandatory)
- Clear communication skills with customers, team members, and management.
- Strong interpersonal skills.
- Proven sales and negotiation skills.
- Ability to understand and present technical details.
- Proficient in using POS (Point of Sale) systems and handling transactions.
Personal Attributes:
- High energy and enthusiasm.
- Positive, innovative mindset focused on continuous improvement.
- Professional appearance and demeanor.
- Flexibility to work varied hours, including weekends and holidays.
Benefits - What is in it for You
- Work within a diverse and dynamic international team.
- Be at the forefront of innovation in the watch industry.
- Enjoy a personnel discount of 40% on a wide range of Swatch Group products.
- Good performance may lead to an open-end contract based on business needs.
- Opportunities for development and training.
- Contributions towards health insurance costs.
Languages
- Excellent knowledge of German.
- Excellent knowledge of English.
- Additional languages are an asset.
Apply online using the form below. Please note that only applications matching the job profile will be considered.