Sales Associate Job Description
The Sales Associate (SA) reports directly to the Store Manager (SM), Deputy Store Manager (DSM), or Assistant Store Manager (ASM) for all operational activities. Acting as a Brand Ambassador, the SA is dedicated to consistently exceeding customer needs and expectations. This role is pivotal for achieving store goals through effective selling skills and service training.
Sales Management - Boost Sales
- Sales & Performance: Contributes to achieving sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.
- Customer-Centric Excellence: Supports customer service efforts by providing detailed information about product features, pricing, and after-sales services.
- Customer Interaction: Engages with customers to assist and ensure their satisfaction by building confidence, proactively offering suggestions, and sharing product knowledge.
Setting the Scene for the Brand
- Brand Knowledge: Possesses a solid understanding of the brand and its values, and how these influence the customer experience.
- Product Presentation: Maintains a clean and inviting sales floor. Assists with visual merchandising to ensure it remains visually appealing.
Leading & Organising the Store
- Operational Excellence: Assists with inventory management, including receiving and checking in new stock, performing repairs, and handling cash register operations.
- Tech Savvy & System Proficiency: Demonstrates a good understanding of store systems to manage transactions, inventory, and daily operations.
- Time Management & Prioritization: Efficiently balances time spent on customer service with operational duties.
Profile
We are seeking a passionate and experienced multi-lingual Sales Associate who thrives in a dynamic and international work environment, showcasing a high level of flexibility, resilience, and autonomy. As a Sales Associate, you will be part of our international team, delivering exceptional customer service, driving sales, and contributing to the overall success of our Swatch Stores. Join us and represent the brand with strong customer engagement and product knowledge.
Professional Requirements
- Qualifications:
- Education: High school diploma or equivalent; college degree preferred.
- Experience: Previous retail or sales experience, preferably in fast-moving goods or the watch industry.
- Mandatory Skills:
- Clear communication with customers, team, and supervisors.
- Strong interpersonal skills.
- Proven sales and negotiation skills.
- Ability to understand and present technical details.
- Proficient in using POS (Point of Sale) systems and handling transactions.
- Personal Attributes:
- High energy and enthusiasm.
- Positive, innovative mindset with a focus on continuous improvement.
- Professional appearance and demeanor.
- Willingness to work flexible hours, including weekends and holidays.
Benefits - What’s in it for You?
- Work within an international, diverse, and dynamic team.
- Be at the forefront of innovation in the watch industry.
- Employee discount on a large selection of Swatch Group products (40%).
- Good performance paired with ongoing business needs may translate into an open-ended contract.
- Opportunities for development and training.
- Contribution toward health insurance costs.
Languages
- Excellent command of German.
- Excellent command of English.
- Additional languages are a plus.
Apply online using the form below. Only applications matching the job profile will be considered.