Technical Support Specialist (x|f|m)
We are seeking a Technical Support Specialist for the Virtual Sales BioA Reagents & Consumables team. In this role, you will provide technical support and sales expertise across Europe and E-EMEA. Your responsibilities will include addressing technical support inquiries for Polyplus reagents, Cytokines, BI-Media, and cell-based assays, supporting the Reagents & Consumables (R&C) sales team, and managing a sales territory in E-EMEA to build customer relationships and achieve sales targets.
The team is made up of five professionals, and we are excited to shape the future with you. This full-time position offers the flexibility of mobile working if based in Germany (Sartorius Lab Instruments GmbH & Co. KG), while in the UK, France, or Italy, the role is home-based. Please note that this position requires regular travel of approximately 15-20% to Polyplus in Strasbourg, France.
Your Responsibilities
- Manage technical support requests for Polyplus reagents, Cytokines, BI-Media, and cell-based assays across Europe.
- Assist the R&C sales team with technical support during sales activities.
- Collaborate with product management to resolve complex product inquiries.
- Analyze customer needs, generate leads, and recommend solutions.
- Utilize Salesforce (SFDC) to document support cases, leads, and sales activities.
- Promote newly launched LSR products and ensure successful implementation.
- Manage the E-EMEA sales territory, achieving sales and revenue targets.
- Identify and develop new business opportunities aligned with growth strategies.
What Will Convince Us
- A degree in Life Sciences, with experience in cell culture and transient transfection or equivalent.
- Relevant professional experience in sales of life science reagents and consumables or technical support.
- Experience with DNA/siRNA transfection, cell matrices & coatings, and the application of cytokines is desirable.
- Knowledge of the Sartorius Life Science R&C portfolio is preferred.
- Excellent communication and negotiation skills in English and German or French are mandatory.
- Proficiency in Salesforce (SFDC) and Microsoft Office.
- A proactive, self-motivated personality with strong teamwork skills and the ability to work effectively with cross-functional teams.
- Willingness to travel up to 15-20%.
- Identification with our core values: Sustainability, Openness, Enjoyment.
What We Offer
As a growing global life science company, listed on the DAX and TecDAX, Sartorius provides a wide range of benefits:
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, LinkedIn Learning, internal seminar offerings, and coaching for managers.
- Work-Life Balance: Remote options, flextime, flexible work schedules, and sabbaticals.
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, and a "buddy" as a point of contact.
- Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on various topics, such as coaching, agile working, and business women networks.
Apply online using the form below. Please note that only applications matching the job profile will be considered.