Job Opportunity: Technical Support Specialist (x|f|m)
We are seeking a Technical Support Specialist (x|f|m) to join our Virtual Sales BioA Reagents & Consumables team. In this pivotal role, you will provide technical support and sales expertise across Europe and E-EMEA. Your responsibilities will include addressing technical support inquiries related to Polyplus reagents, Cytokines, BI-Media, and cell-based assays, supporting the Reagents & Consumables (R&C) sales team, and managing a sales territory in E-EMEA to foster customer relationships and achieve sales targets.
The team comprises five dedicated professionals, and we are excited about the possibilities of shaping the future together. This full-time position offers the flexibility of mobile working when based in Germany (Sartorius Lab Instruments GmbH & Co. KG), while in the UK, France, or Italy, it is a home-based opportunity. The role requires regular travel of approximately 15-20% to our facility in Strasbourg, France.
Your Responsibilities
- Manage technical support requests for Polyplus reagents, Cytokines, BI-Media, and cell-based assays across Europe.
- Assist the R&C sales team with technical support during sales activities.
- Collaborate with product management to resolve complex product inquiries.
- Analyze customer needs, generate leads, and recommend tailored solutions.
- Utilize Salesforce (SFDC) to document support cases, leads, and sales activities.
- Promote newly launched LSR products and ensure their successful implementation.
- Manage the E-EMEA sales territory, achieving sales and revenue targets.
- Identify and develop new business opportunities aligned with growth strategies.
What Will Convince Us
- You hold a degree in Life Sciences and have experience in cell culture and transient transfection or equivalent.
- You possess relevant professional experience in sales of life science reagents and consumables or technical support.
- Experience with DNA/siRNA transfection, cell matrices & coatings, and application of cytokines is desirable.
- Knowledge of the Sartorius Life Science R&C portfolio is preferred.
- Excellent communication and negotiation skills in English and German or French are mandatory.
- Proficiency in Salesforce (SFDC) and Microsoft Office is essential.
- You are a proactive, self-motivated individual with strong teamwork skills and the ability to work effectively with cross-functional teams.
- You are willing to travel up to 15-20%.
- You share our core values: Sustainability, Openness, and Enjoyment.
What We Offer
As a growing global life science company, listed on the DAX and TecDAX, Sartorius provides a comprehensive range of benefits:
- Personal and Professional Development: Access to mentoring, leadership programs, Talent Talks, LinkedIn Learning, and internal seminar offerings.
- Work-Life Balance: Options for remote work, flexible working hours, and sabbaticals.
- Impact from Day One: Comprehensive onboarding, including a virtual online platform before joining, Welcome Workshops, and a "buddy" to guide you.
- Welcoming Culture: An environment of mutual support, team spirit, and international collaboration, with communities focused on coaching, agile working, and business women's networking.
Interested candidates are encouraged to apply online using the form below. Please note that only applications matching the job profile will be considered.