Job Opportunity: Technical Support Specialist (m/f/x)
We are seeking a Technical Support Specialist for the Virtual Sales BioA Reagents & Consumables team. In this role, you will provide technical support and sales expertise across Europe and E-EMEA. Your responsibilities will include managing technical support inquiries for Polyplus reagents, Cytokines, BI-Media, and cell-based assays, supporting the Reagents & Consumables (R&C) sales team, and cultivating customer relationships to meet sales targets.
The team consists of five professionals, and we look forward to shaping the future with you. This full-time position allows for mobile working when based in Germany (Sartorius Lab Instruments GmbH & Co. KG). For candidates in the UK, France, or Italy, this role is home-based. The position also requires slight travel, approximately 15-20%, to Polyplus in Strasbourg, France.
Grow with Us – Your Responsibilities
- Manage technical support requests for Polyplus reagents, Cytokines, BI-Media, and cell-based assays across Europe.
- Assist the R&C sales team with technical support during sales activities.
- Collaborate with product management to resolve complex product inquiries.
- Analyze customer needs, generate leads, and recommend solutions.
- Utilize Salesforce (SFDC) to document support cases, leads, and sales activities.
- Promote newly launched LSR products and ensure successful implementation.
- Manage the E-EMEA sales territory, achieving sales and revenue targets.
- Identify and develop new business opportunities aligned with growth strategies.
What Will Convince Us
- You have a degree in Life Sciences, with experience in cell culture and transient transfection or equivalent.
- You possess relevant professional experience in the sales of life science reagents and consumables or technical support.
- Experience with DNA/siRNA transfection, cell matrices & coatings, and application of cytokines is desirable.
- Knowledge of the Sartorius Life Science R&C portfolio is preferred.
- Excellent communication and negotiation skills in English and German or French are mandatory.
- Proficiency in Salesforce (SFDC) and Microsoft Office.
- You are a proactive, self-motivated individual with strong teamwork skills and the ability to collaborate with cross-functional teams.
- Willingness to travel up to 15-20%.
- Identification with our core values: Sustainability, Openness, Enjoyment.
What We Offer
As a growing global life science company listed on the DAX and TecDAX, Sartorius provides a wide range of benefits:
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, LinkedIn Learning, internal seminar offerings, coaching for managers.
- Work-Life Balance: Remote options, flextime, flexible work schedules, and sabbaticals.
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, and a "buddy" as a point of contact.
- Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on various topics, such as coaching, agile working, and a business women's network.
Apply online using the form below. Please note that only applications matching the job profile will be considered.