Technical Support Engineer / Technical Support Engineeress
Hamilton - June 6, 2025
Company Overview
Firmly anchored in our vision to "drive innovation to improve people's lives," Hamilton Medical AG has been delivering cutting-edge solutions for the health sector since 1950. As a pioneering force in the realms of ventilators, automated pipetting, sample management, and process sensors, we are at the forefront of innovation.
Hamilton Medical stands as a leading manufacturer of intelligent ventilators. Our comprehensive solutions cater to diverse patient groups and are utilized in various critical environments, including ICUs, emergency rescue transport, and MRI scans.
How You Can Make a Difference
Possess strong technical knowledge and customer support skills
Perform triage of customer complaints
Provide detailed technical reports on specific complaints as requested
Offer practical insights during technical training sessions
Introduce new technologies to the field team and provide valuable feedback
Communicate professional technical services offered by Hamilton to customers
Understand the sales perspective of technical support services
What We Are Looking For
Bachelor’s degree in Biomedical Engineering or Electrical Engineering, or an equivalent combination of education and relevant experience
A minimum of 5 years' experience in technical support or service roles within the medical device industry, showcasing success in positions such as Support Engineer, Service Engineer, or Senior Support Engineer
Established technical proficiency in electronics, electromechanical systems, and/or biomedical engineering
Extensive experience in coordinating and executing technical support projects, including product improvement initiatives, new product launches, and technical training programs, ideally within the medical device or pharmaceutical sectors
Ability to read and interpret device diagnostics and troubleshoot mechanical ventilation equipment
Familiarity with post-market surveillance and health hazard evaluation processes, including Periodic Safety Update Reports (PSUR)
Comprehensive knowledge of CAPA processes
Discover more about career opportunities at Hamilton by visiting jobs.hamilton.ch.
Do our values resonate with you? If you thrive in a collaborative and down-to-earth environment, Hamilton is the place for you. We not only offer a motivating workplace but also a variety of leisure activities and modern work conditions. Our culture promotes open communication and a supportive atmosphere where your skills are appreciated and innovative ideas are welcomed.
Interested? Apply online using the form below. Please note that only applications matching the job profile will be considered. If you have any questions, feel free to contact us at with the following details:
Reference: JR-4869-fjm Contact: Aileen Hollmann
Applications by post or e-mail cannot be considered.