About Hamilton Medical AG
True to our vision, "We drive innovation to improve people's lives," Hamilton Medical AG has been providing solutions for the healthcare sector since 1950. As a pioneering innovator, we specialize in ventilators, automated pipetting, sample management, and the development of process sensors.
As a leading manufacturer of intelligent ventilators, our solutions cater to a diverse range of patient groups and applications, from ICUs and emergency transport to MRI scans.
How You Can Make a Difference
- Possess strong technical knowledge and customer support skills.
- Perform triage of customer complaints effectively.
- Provide detailed reports on specific technical complaints upon request.
- Offer practical insights during technical training sessions.
- Introduce new technologies to the field organization and provide valuable feedback.
- Explain Hamilton's professional technical services to our customers.
- Understand the sales perspective regarding technical support services.
What You Bring
- Bachelor's degree in Biomedical Engineering or Electrical Engineering, with a strong affinity for technology and processes, or an equivalent combination of education and experience in a related role.
- A minimum of 5 years of experience in a technical support or technical service organization within the medical device industry, demonstrating success in a role such as Support Engineer, Service Engineer, or Senior Support Engineer.
- Recognized technical expertise in electronics, electromechanical systems, and/or biomedical engineering.
- Solid experience coordinating and executing technical support projects, including product improvement initiatives, new product launches, and lifecycle development projects, ideally in the medical device or pharmaceutical industry.
- Experience in reading and interpreting device diagnostics and troubleshooting mechanical ventilation devices.
- Background in post-market surveillance and health hazard evaluation processes, including Periodic Safety Update Reports (PSUR).
- Demonstrated knowledge of Corrective and Preventive Action (CAPA) processes.
Learn more about career opportunities at Hamilton by visiting jobs.hamilton.ch.
Do you share our values and thrive in a collaborative and down-to-earth environment? At Hamilton, we offer a motivating workplace along with various leisure activities and modern working conditions. Our culture promotes open communication and a pleasant working atmosphere, valuing your skills and fostering innovative ideas.
If you are interested in joining our team, apply online using the form below. Please note that only applications matching the job profile will be considered.
If you have any questions, feel free to reach out to us at jobs@hamilton.ch with the following details:
Reference: JR-4869-fjm / Contact: Aileen Hollmann