Your Responsibilities
- You will be the primary contact for customers in the Business Unit Combustion Engines, as well as internal departments, regarding technical issues related to diagnostic tools and their licensing.
- You will support service personnel on-site (2nd level support) by diagnosing faults and isolating errors through remote diagnosis utilizing known Business Unit Combustion Engines diagnostic tools.
- You will be responsible for coordinating troubleshooting actions at assigned customers (OEMs).
- You will participate in the development of the troubleshoot advisor.
- You will define, document, and monitor all technical damage focal points.
- You will configure and prepare technical issues for handover to specialist departments.
- You will assist the OEM in creating DPF codes and quick upload activations.
- You will coordinate, administer, and maintain the license and DPF database across various departments within the Liebherr Group.
- You will act as the Key User for the Customer Service SharePoint.
- You will support the creation and documentation of service-relevant technical customer notifications, service information, product notifications, and more.
- You will provide support for the customer service hotline.
- You will assist with technical service training in the diagnostic tool area (on-the-job training).
Your Profile
- You have successfully completed vocational training as an agricultural machinery, truck, or construction machinery mechanic.
- You have experience as a technician or engineer in mechanical engineering, vehicle technology, or industrial engineering, or possess a similar qualification.
- Additional training as a diagnostician or mechatronics technician is advantageous.
- You have strong knowledge of diesel and/or gas engines, as well as software, electronics, or exhaust gas aftertreatment systems.
- You possess experience in the service assignment field.
- You are proficient in German, and good knowledge of English is a plus.
- You have excellent skills in MS Office, MS SharePoint, and tools such as Diagnostic Tool / Lidia, Sculi.
- You have extensive knowledge of database administration across various systems.
Our Offer
Are you ready to take on a responsible position in a dynamic and independent family business? We provide an environment that encourages innovative ideas, job security, and modern family-friendly employment conditions, including flexible working hours, home office options, a company restaurant, training opportunities, and a host of additional benefits. Our workplace is located in Bulle, surrounded by the stunning nature of the Gruyère region. Begin planning your personal and professional development with us.
Apply online using the form below. Only applications matching the job profile will be considered.
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