Technical Service Specialist / Technical Service Specialistess

Join ABB – Leading the Way in Sustainable Industry Solutions

At ABB, we empower industries to become more efficient and sustainable. Progress is not just an option for us; it is an essential mission – for you, your team, and the world. As a global leader, we provide everything you need to drive this transformation. The journey may not always be easy, as genuine growth demands courage, but with ABB, you will not walk it alone. Run what runs the world.

Position Overview

This position reports to the Engineering Manager.

Your Role and Responsibilities

In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, ensuring customer satisfaction. Daily tasks will involve:

• Providing technical support and solving problems via remote or on-site service, including installation and commissioning, maintenance, repairs, troubleshooting, back-office engineering, consulting, and retrofit engineering.
• Investigating customer needs through professional consulting while managing customer relationships and maintaining regular contact with key customers.
• Acting as a 24/7 support line for one complete week approximately every two months, depending on availability.
• Proactively suggesting product and quality improvements and communicating them within the ABB organization.
• Providing technical consulting on service solutions to management and customers.

The role includes on-site assignments up to 40% of the time and operates under a hybrid work model (#LI-Hybrid).

This position contributes to the Business Line GMD (Gearless Mill Drive) globally, collaborating with customers, internal service sales and lifecycle management teams, and various engineering disciplines.

Qualifications for the Role

• A bachelor's or master's degree in electrical engineering or a related field.
• Proven experience as an electrical engineer, product specialist, or in a similar technical role, preferably within the power electronics sector.
• A collaborative, solution-focused approach with effective communication and relationship-building skills.
• Excellent communication and interpersonal skills, promoting seamless collaboration across departments and with customers.
• Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality standards.
• Fluency in English is required; proficiency in other languages such as Spanish is a plus.

More About Us

GREAT MINDS, GREAT MINES – From cellphones to electric vehicles, batteries to wind farms, virtually every aspect of modern life relies on the ores mined from the earth. However, transformation is essential. The demand for minerals has increased significantly, making sustainable, safe, and productive mining more crucial than ever. ABB’s GMD is the most powerful mill drive system on the market, designed to power semi-autogenous (SAG), ball, and autogenous (AG) mills. This remarkable system combines a robust, service-friendly, and fit-for-purpose design to deliver the highest throughput, reliability, and availability for your processing plant.

Application Process

To apply, please complete the online form below. Note that only applications matching the job profile will be considered.

We value individuals from diverse backgrounds. Could this be a part of your story? Apply online using the form below or visit www.abb.com to learn more about us and discover how our industrial solutions impact the world.