Technical Service Specialist - Gearless Mill Drive (80-100%) / Technical Service Specialistess - Gearless Mill Drive (80-100%)

Join ABB: Enabling Efficient and Sustainable Industries

At ABB, we empower industries to become more efficient and sustainable. Progress is not just an option; it is a necessity—for you, your team, and the world. As a global leader, we provide everything you need to drive this transformation. While the journey can be challenging, true growth requires courage. But at ABB, you won't walk this path alone. Join us in running what runs the world.

Position Overview

This position reports to the Engineering Manager.

Your Role and Responsibilities

In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, prioritizing customer satisfaction. Daily, you will provide technical support, act as a specialist, and solve problems within your area of expertise. Moreover, you will leverage your knowledge by proactively communicating with customers, as well as the ABB service sales and life cycle management teams, to understand customer needs and seize business opportunities for service growth. This position may require on-site assignments up to 40% of the time.

The work model for this role is: #LI-Hybrid

This role contributes to the Global Business Line GMD (Gearless Mill Drive). Key stakeholders include customers, internal service sales and life cycle management teams, and various engineering disciplines.

Key Responsibilities

• Providing technical support and solving problems via remote or on-site service, including installation and commissioning, maintenance, repairs, troubleshooting, back-office engineering, consulting, and retrofit engineering.
• Investigating customer needs through professional consulting and managing customer relationships, maintaining regular contact with key clients.
• Acting as a 24/7 support line for one complete week, approximately every two months, depending on availability.
• Proactively suggesting product and quality improvements and communicating these within the ABB organization.
• Providing technical consulting on Service solutions to management and customers. Join a truly international and dynamic team where you can thrive.

Qualifications for the Role

• A bachelor's or master's degree in electrical engineering or a related field.
• Proven experience as an electrical engineer, product specialist, or in a similar technical role, preferably in the power electronics sector.
• A collaborative, solution-focused approach with effective communication and relationship-building skills.
• Excellent communication and interpersonal skills for seamless collaboration across departments and with customers.
• Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality standards.
• Fluency in English is required; proficiency in other languages, such as Spanish, is a plus.

More About Us

GREAT MINDS, GREAT MINES

From cellphones and electric vehicles to batteries and wind farms, virtually every aspect of modern life relies on the ores mined from the earth. However, this industry must undergo transformation. The demand for minerals has increased significantly, making sustainable, safe, and productive mining more crucial than ever. ABB’s GMD is the most powerful mill drive system on the market to power semi-autogenous (SAG), ball, and autogenous (AG) mills. This 'workhorse' for grinding operations combines a robust, service-friendly, and fit-for-purpose design to provide the highest throughput, reliability, and availability for your processing plant.

Apply Now

We value individuals from diverse backgrounds. Could this be a part of your story? Apply online using the form below. Only applications matching the job profile will be considered. Visit www.abb.com to learn more about us and discover the impact of our industrial solutions worldwide.

The recruiting process is led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd.