Join Accelleron: A Leader in Sustainable Technologies
Accelleron is at the forefront of sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With a rich heritage spanning over 100 years, we are a trusted partner serving customers in more than 100 locations across over 50 countries. Our dedicated team of 3,000 employees is continually innovating to provide best-in-class products, services, and solutions that play a crucial role in the energy transition.
Join us in an exciting international environment where excellence and innovation are at the core of what we do. Together, we support our customers in driving the transition toward sustainable industries through cutting-edge technology, extensive expertise, and intelligent solutions. At Accelleron, we celebrate diversity and inclusion, embracing individual differences as a vital strength.
Exciting Opportunity: Technical Service Manager
Are you passionate about investigating complex technical issues and implementing effective improvements? We have an excellent opportunity for you! As a Technical Service Manager, you will be a vital member of the Global Technical Service team in our Service Division located in Baden, Switzerland. You will report to the Team Manager Technical Service and manage medium-complexity consulting assignments, develop and enhance products and services, and support sales and product management activities that add value for our customers.
Apply online using the form below.
Your Responsibilities
- Ensure fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.
- Manage commercial warranty and goodwill cases, considering long-term customer relationships and company interests while monitoring associated costs.
- Conduct risk and opportunity analyses, proposing and initiating actions to mitigate and control risks, as well as capitalizing on business opportunities.
- Build strong relationships to facilitate the exchange of technical knowledge and best practices.
- Negotiate contracts to secure consulting assignments and provide technical assistance and guidance to the sales team.
- Contribute to the development of processes and tools, ensuring compliance with regulations and contracts while investigating inefficiencies and areas for improvement.
- Coach and develop consultants to ensure assignments focus on operational execution and excellence.
- Travel globally as required (approximately 25%).
Your Background
- Bachelor’s degree or higher in Mechanical or Mechatronics Engineering.
- Strong knowledge of relevant products and applications as well as customer requirements in the turbocharger market.
- Ideally, more than 2 years of experience in technical customer consulting and a long-term willingness to gain experience and knowledge in the turbocharging business.
- Conflict and project management skills, complemented by a proven track record in conducting customer negotiations.
- A strong focus on safe work practices and adherence to all relevant workplace safety guidelines.
- Knowledge of field bus systems, especially with CAN.
- A high level of self-motivation, curiosity, and eagerness to learn about new technologies.
- Demonstrated management capabilities, with a collaborative, solution-focused approach and strong communication skills.
- Fluency in English, both written and spoken; additional languages are desirable.
Your Benefits
- Attractive compensation and benefits.
- Flexible working models.
- Canteen services.
- Childcare support.
- Attractive holiday plans.
- Employee Assistance Program.
We look forward to receiving your application. Only applications matching the job profile will be considered. If you want to discover more about Accelleron, please visit our website at accelleron.com.
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