About Accelleron
Accelleron is at the forefront of sustainability in the marine and energy sectors, serving as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With over 100 years of trusted industry experience, we proudly support customers across more than 100 locations in over 50 countries. Our dedicated team of 3,000 employees is committed to continuous innovation, providing best-in-class products, services, and solutions that are essential for the energy transition. By joining us, you will work in a vibrant international environment alongside experts who are passionate about delivering cutting-edge technology and smart solutions to promote sustainable industries. At Accelleron, we embrace diversity and inclusion, celebrating individual differences as a source of strength.
Job Opportunity: Technical Service Manager
Are you passionate about tackling technically complex challenges, from analyzing current states to implementing impactful improvements? If so, we have an exciting opportunity for you as a Technical Service Manager, a key member of our Global Technical Service team within the Service Division located in Baden, Switzerland. You will report directly to the Team Manager of Technical Service and manage medium-complexity consulting assignments, while also contributing to product and service enhancement and supporting sales and contract management activities to deliver value to our customers. Come be a part of our team!
Your Responsibilities:
- Ensure efficient resolution of product issues by identifying optimal technical solutions in collaboration with product representatives and external partners.
- Manage commercial warranty and goodwill cases, balancing long-term customer relationships with company interests while monitoring associated costs.
- Conduct risk and opportunity analyses, initiating actions to mitigate risks and capitalize on business opportunities.
- Build strong relationships to facilitate the exchange of technical knowledge and best practices.
- Negotiate contracts for consulting assignments, providing technical assistance and guidance to the sales team.
- Support the development of processes and tools, ensuring compliance with regulations and contracts, while investigating inefficiencies and identifying areas for improvement.
- Coach and develop consultants to ensure successful delivery of assignments, focusing on operational excellence.
- Willingness to travel globally as required (approximately 25%).
Your Background:
- Bachelor’s degree or higher in Mechanical or Mechatronics Engineering.
- Strong knowledge of relevant products and applications along with customer requirements within the turbocharger market.
- Preferred experience of over 2 years in technical customer consulting, with a long-term commitment to gaining expertise in the turbocharging field.
- Conflict and project management skills, complemented by a proven track record in successful customer negotiations.
- Strong focus on safe work practices, demonstrating dedication to all workplace safety guidelines.
- Familiarity with field bus systems, particularly CAN.
- A high level of self-motivation, curiosity, and eagerness to learn about new technologies.
- Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and verbal communication skills.
- Proficient in English, both written and spoken; additional languages are a plus.
Your Benefits:
- Attractive compensation and benefits package.
- Flexible working models.
- On-site canteen.
- Childcare facilities.
- Generous holiday plans.
- Employee Assistance Program.
Apply online using the form below. Please note that only applications matching the job profile will be considered. We look forward to welcoming you to our team!
To learn more about Accelleron, please visit our website at accelleron.com.
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