Join Accelleron
Accelleron is leading the charge towards sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With a legacy spanning over 100 years, we are a trusted industry partner serving customers in more than 100 locations across over 50 countries. Our dedicated team of 3,000 employees is constantly innovating to provide best-in-class products, services, and solutions that are essential for the energy transition. By joining us, you will find yourself in an exciting international environment committed to excellence and innovation, working alongside experts who are passionate about advancing sustainable industries through cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we embrace diversity and inclusion, celebrating individual differences as a source of strength.
Your Role
Are you passionate about tackling technically complex challenges, from conducting state analyses to implementing strategic improvements? We have a fantastic opportunity for you as a Technical Service Manager within our Global Technical Service team in the Service Division, based in Baden, Switzerland. Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments and play a key role in developing and enhancing our products and services. Your contributions will also support sales, product, and contract management activities, ensuring exceptional value for our customers. Come join us!
Your Responsibilities
- Ensure efficient resolution of product issues by identifying effective technical solutions in collaboration with product representatives and external partners.
- Manage commercial warranty and goodwill cases while balancing long-term customer relationships and company interests, as well as monitoring associated costs.
- Conduct risk and opportunity analyses, proposing and initiating actions to mitigate risks and capitalize on business opportunities.
- Build strong relationships to facilitate the exchange of technical knowledge and best practices.
- Negotiate contracts to secure consulting assignments and provide technical assistance and guidance to the sales team.
- Support the development of processes and tools, ensuring compliance with regulations and contracts while identifying inefficiencies and improvement areas.
- Coach and develop consultants to ensure operational excellence in assignment delivery.
- Travel globally as required (approx. 25%).
Your Background
- Bachelor’s degree or higher in Mechanical or Mechatronics Engineering.
- Strong understanding of relevant products and applications as well as customer requirements in the turbocharger market.
- Preferably, over 2 years of experience in technical customer consulting, with a long-term commitment to gaining expertise in the turbocharging business.
- Conflict and project management skills, complemented by a proven track record in customer negotiations.
- A strong focus on safe work practices and dedication to adhering to all workplace safety guidelines.
- Knowledge of field bus systems, particularly CAN.
- A high level of self-motivation, curiosity, and a desire to learn about new technologies.
- Demonstrated management capabilities with a collaborative, solution-focused approach, alongside excellent written and verbal communication skills.
- Strong command of English; proficiency in additional languages is advantageous.
Your Benefits
- Attractive compensation and benefits package.
- Flexible working models.
- Canteen services.
- Childcare options.
- Generous holiday plans.
- Employee Assistance Program.
Apply online using the form below. Only applications matching the job profile will be considered. If you want to learn more about Accelleron, please visit our website at accelleron.com.
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