Technical Account Manager / Technical Account Manageress

Join Our Team as a Technical Account Manager at AWS Enterprise Support

At AWS Enterprise Support, we are seeking an exceptional Technical Account Manager (TAM) to empower our customers' innovative and transformative spirit across a wide range of technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, serverless solutions, and more. As a TAM, you will serve as a trusted advisor, directly influencing how customers maximize the value of AWS services and the cloud technologies that support their business objectives.

As we rapidly expand AWS's Enterprise Support organization, averaging 30% - 40% revenue growth each year, you will find ample opportunities to enhance your technical, consulting, operational, and leadership skills. You will collaborate with talented cloud technologists while deepening your knowledge of AWS products. Additionally, you will receive mentorship and pursue AWS certifications to make a global and regional impact.

The TAM plays a pivotal role in delivering value to our Enterprise Support customers alongside a dedicated account team. If you're passionate about being at the forefront of customer strategies and innovation, we invite you to join us!

Your Responsibilities

• Develop trusting relationships with customers, understanding their business needs and drivers.
• Review service disruptions and provide monthly/quarterly metrics while assisting with pre-launch planning.
• Utilize technical expertise to resolve complex support cases and overcome technical challenges.
• Understand operational parameters and the troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to address adoption barriers and drive new feature development.
• Enhance customer capabilities through workshops, operations, and architecture reviews.
• Ensure AWS environments maintain operational health, reduce costs, and recommend efficiency improvements to mitigate risks in customer operations plans and product adoption.
• Engage with customers across all levels, from developers to C-Suite executives.
• Collaborate with various functions within AWS, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

A Day in the Life

To learn more about the experiences of our Technical Account Managers, check out the stories of our team members:

• Meet Nisha, Technical Account Manager
• Meet Liga, Senior Technical Account Manager
• Meet Balint, Senior Technical Account Manager
• Meet Shlomo, Senior Technical Account Manager

About the Team

As we continue to expand in EMEA, you will have abundant opportunities to develop your technical, consulting, and leadership skills. Work collaboratively with talented cloud technologists while enhancing your knowledge of AWS products, gaining mentorship, and achieving AWS certifications.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. Our commitment to innovation enables customers—from successful startups to Global 500 companies—to trust our extensive suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. If you do not meet all the preferred qualifications outlined in the job description, we encourage you to apply online using the form below. Even if your career journey is non-traditional, your unique experiences are valuable.

Work/Life Balance

We prioritize work-life harmony; success should not come at the expense of personal sacrifices. Our flexible work culture supports both workplace and home life.

Basic Qualifications

• Experience with operational parameters and troubleshooting for two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
• Experience working with engineering or technology teams for large customers or significant segments in the Public Sector, Enterprise, or Startup industries.
• Fluency in both written and spoken French.

Preferred Qualifications

• Experience as a technical lead, either in internal enterprise or external customer-facing roles.
• Excellent oral and written communication skills, with the ability to present to an audience that includes decision makers.
• Experience in operational services or support environments (this is not a 24/7 on-call operations role).
• Experience engaging with management stakeholders on technical, operational, or business strategic decisions.
• Familiarity with AWS services and/or other cloud offerings.

Apply online using the form below. Please note that only applications matching the job profile will be considered. Join AWS and be part of shaping the future of cloud computing!

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