Technical Account Manager / Technical Account Manageress

Join AWS Enterprise Support as a Technical Account Manager (TAM)

At AWS Enterprise Support, we are seeking a skilled Technical Account Manager (TAM) to help our customers innovate and transform using the latest technologies. This includes a wide range of areas such as Compute, Storage, Database, Big Data / Analytics, Application-Level Services, Networking, Serverless, and more. As a TAM, you will serve as a trusted advisor, playing a pivotal role in helping our customers maximize the value they derive from AWS services and cloud technology aligned with their business objectives.

Why Join Us?

As we rapidly expand the AWS Enterprise Support organization, which enjoys an annual revenue growth rate of 30% to 40%, there are abundant opportunities for you to develop your technical, consulting, operational, and leadership skills. You will collaborate with talented cloud technologists, broaden your knowledge of AWS products, and have access to mentorship alongside pathways to gain AWS certifications.

Key Responsibilities

• Develop trusting relationships with customers, understanding their business needs and drivers, reviewing service disruptions, providing monthly and quarterly metrics, and assisting with pre-launch planning.
• Utilize technical skills to investigate complex support cases and technical challenges.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to address adoption blockers and drive new feature development.
• Enhance customer capabilities by conducting workshops, operational reviews, and architecture assessments.
• Ensure AWS environments remain operationally healthy while recommending efficiencies and mitigating risks in customer operations plans and product adoption.
• Engage with customers at various levels, from developers to C-Suite executives.
• Collaborate across multiple AWS functions, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

A Day in the Life

Curious about what life is like on our team? Check out testimonials from our Technical Account Managers: Meet Nisha, Meet Liga, Meet Balint, and Meet Shlomo.

About the Team

As our presence in the EMEA region continues to grow, you will have exceptional opportunities to hone your technical, consulting, and leadership skills while working alongside talented professionals in the field.

Diverse Experiences

AWS values diverse experiences. If you don't meet all the preferred qualifications listed, we still encourage you to apply online using the form below. Whether you are just starting your career or have followed a non-traditional path, don't hesitate to reach out.

Why AWS?

Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform in the world. Our commitment to innovation extends from startups to Global 500 companies, who rely on our extensive suite of products and services to power their business operations.

Inclusive Team Culture

At AWS, curiosity and connection drive our work culture. Our employee-led and company-sponsored affinity groups promote inclusion and empower our teams to embrace their unique identities. Our inclusive events foster collaborative team dynamics, fueled by the fresh perspectives and innovative ideas brought forth by our diverse workforce.

Mentorship & Career Growth

We are dedicated to raising the bar for performance as we strive to be Earth's Best Employer. Here, you will find endless opportunities for knowledge sharing, mentorship, and career advancement resources to help you evolve into a well-rounded professional.

Work/Life Balance

We prioritize work-life harmony. Achieving professional success should not come at the expense of personal well-being, so we encourage flexibility as an integral part of our working culture.

Basic Qualifications

• Experience with operational parameters and troubleshooting in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
• Experience working with engineering or technology teams for large customers or major segments in the Public Sector, Enterprise, or Start-Up Industry.
• Fluency in both written and spoken French.

Preferred Qualifications

• Internal enterprise or external customer-facing experience as a technical lead.
• Strong professional oral and written communication skills, able to present to an audience with one or more decision makers.
• Experience in operational services or support environment (this is not a 24/7 on-call operations role).
• Experience engaging with management stakeholders on technical, operational, or business strategic decisions.
• Familiarity with AWS services or other cloud offerings.

Amazon is an equal opportunities employer. We are passionate about employing a diverse workforce as it is vital to our success. We base our recruitment decisions on your experience and skills. If you require workplace accommodation or adjustments during the application process, please connect with your Recruiting Partner.

Apply Online

Interested candidates are encouraged to apply online using the form below. Please note that only applications matching the job profile will be considered.