Job Opportunity: NOC Team Leader
We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution, and continuous improvement. This role combines technical expertise, leadership skills, and a customer-focused approach to support a high-performance NOC environment.
Your Responsibilities
- Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management.
- Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards.
- Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage.
- Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback, and identify areas for professional development.
- Operational Involvement: Dedicate approximately 50% of your time to working on daily NOC tasks, including ticket resolution, troubleshooting, and incident management.
- On-Call Duty: Participate in the on-call rotation to provide first-level support during emergencies and escalations.
- Collaboration: Work closely with the engineering team to address complex issues and implement network improvements.
- Process Improvement: Identify inefficiencies in workflows, propose enhancements, and drive the adoption of best practices.
- Reporting: Prepare and present regular reports on team performance, ticket resolution metrics, and operational challenges to management.
- Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates, and resolutions.
Your Ideal Profile
- Education in Telecommunications, Economics, or Management, with proven leadership experience.
- 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role.
- Strong understanding of Mobile Networks and the International Roaming ecosystem.
- Hands-on experience with STP, DRA, DRF, and VAS platforms, including troubleshooting and performance monitoring.
- In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter, and GTP.
- Experience with IP networking, including switches, routers, VPN gateways, and BGP routing.
- Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, OpsGenie) and ticketing systems (e.g., Jira).
- Strong problem-solving and analytical abilities.
- Excellent communication and leadership skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proactive, customer-focused, and dynamic approach with a commitment to exceptional customer service.
- Fluent in English (written and spoken); additional languages are a plus.
- Willingness to work in Bern, Switzerland.
The position is open to Swiss and EU/EFTA nationals, as well as to holders of a valid Swiss work permit.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
To learn more about the company, please check our website www.comfone.com.