About Simulands
Simulands is a Zurich-based company that specializes in the development of medical simulators for training and education, focusing particularly on devices used in cardiology and cardiac surgery. Our advanced physical simulators, crafted from a combination of innovative materials and manufacturing techniques, accurately replicate the anatomy of both normal and diseased heart and vascular structures. This enables training with real, catheter-based devices used for minimally invasive treatments.
Job Opportunity: Team & Customer Success Assistant (80%-100%)
We are seeking a dedicated Team & Customer Success Assistant (m/f) to join our dynamic team in Zurich.
Position Details
Function: Team & Customer Success Assistant
Job Type: 80%-100%
Reporting to: CEO
Knowledge & Previous Experiences
- Proven experience in customer service/support roles (minimum 3 years), ideally in an international environment
- Experience in office management or executive assistance (minimum 3 years preferred)
- Proficiency in MS Office and CRM systems (Salesforce, Microsoft Dynamics preferred)
Languages
Fluent in English and German (written and spoken)
Personal Traits
We are looking for individuals with a structured and disciplined approach to work, combined with strong attention to detail. The ideal candidate is eager to learn, proactive in tackling challenges independently, and capable of managing responsibilities with minimal supervision. Success in this role requires adaptability to shifting priorities, organizational skills, and a collaborative spirit to contribute effectively within a small, fast-paced team.
Other Requirements
Only Swiss residency will be considered.
Duties & Responsibilities
- Customer Success & Support: Serve as the primary point of contact for post-sales customer support; manage existing customer services and upselling of products; coordinate with internal teams for customer onboarding, training, and satisfaction; handle logistics related to customer service (e.g., shipments, service requests, training coordination); ensure the timely handling of customer claims and resolution coordination; maintain customer records in CRM systems (Salesforce, Dynamics); support logistics for product maintenance and service-related shipments.
- Office & Team Support: Oversee day-to-day office operations (supplies, facilities, vendors); facilitate team communication and coordination; organize meetings, workshops, and team-building events; coordinate travel arrangements for management and staff; organize customer visits, board meetings, and internal events; manage incoming/outgoing mail and documentation filing; assist in marketing tasks (e.g., LinkedIn page maintenance).
- Procurement & Order Administration: Manage purchasing orders (POs) and vendor orders from end to end; enter POs and invoices in the ERP system; monitor and reconcile orders and deliveries; coordinate with Finance for invoice tracking and processing; maintain procurement records and ensure timely payment processes.
- Administrative & Executive Support: Assist management with calendar scheduling and document preparation; support HR records management; ensure all records and contracts (e.g., NDAs, insurance) are up to date and properly filed.
What We Offer
- A dynamic and meaningful workplace with a direct impact on global healthcare training
- Flexible working arrangements (80–100% workload)
- Broad responsibilities and daily variety
- Growth and development opportunities
- A collaborative and trust-based team environment
- Zurich-based offices with engagement in international projects and events
Apply online using the form below. Only applications matching the job profile will be considered.