System Support Engineer
Roche Schweiz bridges the gap between pharmacy and diagnostics, with important research and development functions based in this region. We are currently seeking to fill the position of System Support Engineer for our long-term client, Roche Diagnostics International AG, located in Rotkreuz.
Background
As a pioneering force in healthcare and the global leader in in-vitro diagnostics, the Diagnostics Division constantly pushes boundaries and challenges the status quo to redefine what is possible. Our commitment to research and development enables us to bring integrated solutions to the market in diagnostic testing, laboratory efficiency, healthcare digitalization, and decision support tools and software. Our products provide increasingly precise information that aids in saving lives, preventing or controlling the risk of infection, and monitoring treatment effectiveness.
The RDS R&D organization operates on a global scale, comprising international teams across various sites and countries, structured into four networks and four chapter areas. We are looking for a passionate and proactive individual to assume the role of System Support Engineer within the R&D Service chapter based in Rotkreuz (CH).
In this role, you will serve as a key technical expert within a cross-functional environment, supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.
The Perfect Candidate
The ideal candidate is a proactive and autonomous team player with excellent communication and collaboration skills, exhibiting a strong customer and service orientation.
Essential Qualifications
- Initial experience in a technical or mechanical role.
- First-hand experience in a highly regulated industry and laboratory settings (Biosafety Levels S1 and S2).
- Proficiency in English, as this role operates within a global environment.
- Knowledge of German is a significant advantage for the Rotkreuz site.
Tasks & Responsibilities
- Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
- Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database.
- Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues.
- Manage the deployment and servicing of various systems and their specific configurations.
- Ensure comprehensive documentation in accordance with established quality standards.
- Provide technical support for global development trials.
Must Haves
- HF or an academic degree in technical engineering or a life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with corresponding professional experience.
- Minimum of initial experience in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2.
- Some experience in a technical/mechanical role.
- A customer- and service-oriented team player, with excellent communication and collaboration skills, and an autonomous and proactive work style.
- Proficiency in English (written and spoken) is essential; knowledge of German is a significant plus for the Rotkreuz site.
Nice to Haves
- IT/Tool Skills: Basic Network Administration & Troubleshooting.
- Experience servicing diagnostic instruments is advantageous; previous involvement in Equipment Management is beneficial.
- Proven expertise in resolving technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow).
- GMP Experience.
What is offered to you
- A chance to contribute to one of the world's most significant pharmaceutical companies.
- Modern campus with plenty of green spaces and interaction zones.
- Central location with freeway access and a nearby train station.
- Varied activity profile.
- Home office possibility.
- Continuing education opportunities through temptraining.
- Participation in a dynamic and motivated team.
- Attractive remuneration.
Apply online using the form below. Please note that only applications matching the job profile will be considered.