System Engineer / System Engineeress

About the Role

You will serve as a vital link between complex technical incidents and user satisfaction within a small, expert team. This role emphasizes advanced troubleshooting and the evolution of the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

Apply online using the form below.

Work Tasks

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using PowerShell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

We Are Looking For

• Student or Graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra ID, Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible, goal-oriented, stress-tolerant, and social.

Preferred Qualifications

• Good knowledge of French and/or German.
• Experience developing your own scripts in PowerShell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).

Recruitment Process

This recruitment process is managed by Academic Work, and it is our client's wish that all questions regarding the position be directed to Academic Work.

Our selection process is continuous, and the advertisement may close before the recruitment process is completed if we move forward to the next phase. The process includes two tests: one personality test and one cognitive test. These tests are tools to identify the right talent for the appropriate position, ensuring equality, diversity, and a fair process. For part-time roles, you will need another main activity that covers at least 50% of your time, which could include studies, another job, running your own business, or parental leave.

Join Academic Work

By applying for this position, you will become part of the many consultants at Academic Work. You will enjoy numerous benefits and have the support of a Consultant Manager to assist you during this stage of your career.

Questions About the Position?

If you have any questions, please contact the recruitment team at info@academicwork.ch and include the job identifier XYOHPX in your email.

Apply online using the form below.