System Engineer / System Engineeress

About the Role

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

Apply online using the form below.

Work Tasks

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using PowerShell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

We Are Looking For

• Student OR Graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra ID, Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible, goal-oriented, stress tolerant, and social.

It Is Meritorious If You Have

• Good knowledge of French and/or German.
• Developed your own scripts in PowerShell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).

Our Recruitment Process

This recruitment process is handled by Academic Work, and it is our client's wish that all questions regarding the position are directed to Academic Work.

Only applications matching the job profile will be considered. The selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. These tests are tools to find the right talent for the right position, ensuring equality, diversity, and fairness throughout the process. To join us in a part-time role, you will need another main activity that covers at least 50% of your time. That could be studies, another job, running your own business, parental leave, or something similar.

Join Academic Work

When you apply for this position, you join the numerous consultants of Academic Work. You will enjoy many benefits and have a team of Consultant Managers to support you in this stage of your career.

Have Questions About This Position?

For any inquiries, please contact the recruitment team at info@academicwork.ch and include the job identifier XYOHPX in your email.