IT Supporter / IT Supportress

IT Supporter (m/f/d)

Are you passionate about solving technical challenges and providing exceptional support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference in global health? Bavarian Nordic is seeking a dedicated and service-minded IT Supporter to join our team in Bern.

Are you our next pioneer?

As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization alongside a team member.

In this position, you will support users within a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. Although you will not be responsible for compliance yourself, understanding the context in which our users operate is essential. We will provide training in the GxP-related matters relevant to IT support.

Your tasks:

• Handle support requests and provide assistance on hardware, software, and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
• Escalate complex cases to other departments and update ITSM documentation accordingly
• Assist with onboarding/offboarding, including user account and device setup
• Support IT projects and ensure GxP compliance in regulated environments

About you:

• Experience in a similar IT support role, preferably within a regulated company
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking
• Familiarity with ITIL processes and ticketing systems
• Good communication skills in both English and German
• A proactive, service-oriented approach
• Ability to work independently and learn about GxP regulations

About Bavarian Nordic

Improving and saving lives through innovative vaccines is at the core of everything we do at Bavarian Nordic. We are a fully integrated vaccines company focused on developing, manufacturing, and commercializing life-saving vaccines, making us the largest pure vaccines company in the world.

At Bavarian Nordic, we believe in the power of teamwork. You will join a global team of over 1,800 dedicated employees with diverse backgrounds and perspectives, united by our shared commitment to protecting lives every day. We strive to create an inclusive and flexible workplace with a strong focus on personal and professional development, because we believe that collaboration drives progress.

We operate in a world of constant change and continuously explore new opportunities. If you are open-minded and eager to succeed, we could be the perfect match for you.

Ready to make a difference?

Apply online using the form below. Only applications matching the job profile will be considered.

Applications submitted via email will not be considered. We also kindly ask that headhunters or recruitment agencies refrain from contacting us regarding this position.

Founded in 1994, we have over 30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines, with a commercial portfolio that includes market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. Our headquarters are in Denmark, and we have manufacturing, research, and sales offices across Europe and North America.

Our values – our Bavarian Nordic DNA, as we like to call it – guide our actions every day. We act as persistent pioneers, embrace change, value teamwork, and are dedicated to protecting lives. If these values resonate with you, we invite you to join us at Bavarian Nordic!

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without discrimination based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information about us, visit www.bavarian-nordic.com.