IT Supporter / IT Supportress

IT Supporter (m/f/d)

Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference to global health? Bavarian Nordic is looking for a dedicated and service-minded IT Supporter to join our team in Bern.

Are you our next pioneer?

As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization alongside another team member.

You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. While you will not be responsible for compliance yourself, it is important to understand the context in which our users work. We provide training in the GxP-related matters relevant to IT support.

Your tasks:

• Handle support requests and provide assistance on hardware, software, and networks.
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications.
• Escalate complex cases to other departments and update ITSM documentation.
• Assist with onboarding/offboarding, including user account and device setup.
• Support IT projects and ensure GxP compliance in regulated environments.

About you:

• Experience in a similar IT support role, preferably in a regulated company.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking.
• Familiarity with ITIL processes and ticketing systems.
• Good communication skills in English and German.
• A proactive, service-oriented approach.
• Ability to work independently and learn about GxP.

About Bavarian Nordic

Improving and saving lives through innovative vaccines is at the heart of everything we do at Bavarian Nordic. We are a fully integrated vaccines company focused on developing, manufacturing, and commercializing life-saving vaccines and are the largest pure vaccines company in the world.

At Bavarian Nordic, we believe in the power of teamwork. You will join a global team of over 1,800 dedicated employees with diverse backgrounds and perspectives, united by our commitment to protecting lives every day. We foster an inclusive and flexible workplace, focusing on personal and professional development, because we need each other to move forward.

We operate in a world of constant change and are always exploring new opportunities. If you are open-minded and driven to succeed, we may be the perfect match for you.

Ready to make a difference? Apply online using the form below. Only applications matching the job profile will be considered.

Founded in 1994, we have over 30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our product portfolio includes market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark with manufacturing, research, and sales offices across Europe and North America.

Our values — our Bavarian Nordic DNA, as we like to call it — guide our actions every day. We act as persistent pioneers, embrace change, value teamwork, and believe in protecting lives every day. If this resonates with you, we invite you to join us at Bavarian Nordic!

Bavarian Nordic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

www.bavarian-nordic.com