IT Supporter / IT Supporteress

IT Supporter (m/f/d)

Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference in global health? Bavarian Nordic is looking for a dedicated and service-minded IT Supporter to join our team in Bern.

Are you our next pioneer?

As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization together with a team member.

You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. While you will not be responsible for compliance yourself, it is essential to understand the context in which our users work. We provide training in the GxP-related matters relevant to IT support.

Your tasks:

• Handle support requests and provide assistance on hardware, software, and networks.
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications.
• Escalate complex cases to other departments and update ITSM documentation.
• Assist with onboarding/offboarding, including user account and device setup.
• Support IT projects and ensure GxP compliance in regulated environments.

About you:

• Experience in a similar IT support role, preferably in a regulated company.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking.
• Familiarity with ITIL processes and ticketing systems.
• Good communication skills in English and German.
• A proactive, service-oriented approach.
• Ability to work independently and learn about GxP.

About Bavarian Nordic

Improving and saving lives through innovative vaccines is at the heart of everything we do at Bavarian Nordic. We are a fully integrated vaccines company focused on developing, manufacturing, and commercializing life-saving vaccines, making us the largest pure vaccines company in the world.

At Bavarian Nordic, we believe in the power of teamwork, and you will become part of a global team of over 1,800 dedicated employees with diverse backgrounds and perspectives, united by our shared commitment to protecting lives every day. We foster an inclusive and flexible workplace that emphasizes personal and professional development, as we need each other to move forward.

We operate in a world of constant change and are always exploring new opportunities. If you are open-minded and possess the drive to succeed, we might be the perfect match for you.

Ready to make a difference?

Apply online using the form below!

Only applications matching the job profile will be considered.

We hold ongoing interviews and look forward to receiving your CV in English.

Applications submitted via email will not be considered.

We kindly request that headhunters or recruitment agencies refrain from contacting us regarding this position.

Founded in 1994, we have over 30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio includes market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Our values – our Bavarian Nordic DNA, as we like to call it – guide our actions every day. We act as persistent pioneers, embrace change, value teamwork, and believe in protecting lives every day. If that resonates with you, we invite you to join us at Bavarian Nordic!

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without discrimination based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

www.bavarian-nordic.com