IT Supporter / IT Supporteress

IT Supporter (m/f/d)

Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference in global health? Bavarian Nordic is looking for a dedicated and service-minded IT Supporter to join our team in Bern.

Are you our next pioneer?

As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization alongside a team member.

You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. While you won't be responsible for compliance yourself, it is important to understand the context in which our users work. We provide training in the GxP-related matters relevant to IT support.

Your tasks:

• Handle support requests and provide assistance on hardware, software, and networks.
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications.
• Escalate complex cases to other departments and update ITSM documentation.
• Assist with onboarding and offboarding, including user account and device setup.
• Support IT projects and ensure GxP compliance in regulated environments.

About you:

• Experience from a similar IT support role, preferably in a regulated company.
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking.
• Familiarity with ITIL processes and ticketing systems.
• Good communication skills in English and German.
• A proactive, service-oriented approach.
• Ability to work independently and learn about GxP.

About Bavarian Nordic

Improving and saving lives through innovative vaccines is at the core of everything we do at Bavarian Nordic. As a fully integrated vaccines company, we focus on developing, manufacturing, and commercializing life-saving vaccines, making us the largest pure vaccines company in the world.

At Bavarian Nordic, we believe in the power of teamwork. You will join a global team of over 1,800 dedicated employees with diverse backgrounds and perspectives, united by our shared commitment to safeguarding lives every day. We are committed to creating an inclusive and flexible workplace with a strong emphasis on personal and professional development, recognizing that collaboration is key to our progress.

We operate in a world of continuous change and are always on the lookout for new opportunities. If you are open-minded and driven to succeed, we may be the perfect match for you.

Ready to make a difference? Apply online using the form below. Only applications matching the job profile will be considered.

Founded in 1994, we have over 30 years of experience in developing life-saving vaccines. We are global leaders in smallpox and mpox vaccines, with a market-leading portfolio that includes vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. Our headquarters is in Denmark, with manufacturing, research, and sales offices across Europe and North America.

Our values—our Bavarian Nordic DNA—guide our actions every day. We are persistent pioneers, embrace change, value teamwork, and are dedicated to protecting lives every day. If this aligns with your values, we invite you to join us at Bavarian Nordic!

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without discrimination based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

www.bavarian-nordic.com