IT Support Technician / IT Support Technicianess

Job Opportunity: Support Technician

Are you well-versed in Microsoft 365 and seeking your next professional challenge as a Helpdesk Technician? If you are fluent in English and pride yourself on being a dynamic and supportive individual, we invite you to submit your application for this exciting position!

Location:

Lausanne

Start Date:

ASAP (negotiable)

Employment Type:

Full time, 100%, 12 Months

About the Role

We are partnering with a prestigious Swiss asset management firm to find an IT Support Technician to join their team. In this pivotal role, you will support users during a significant digital transition as the firm migrates to cloud-based environments, working within a collaborative team. Your responsibilities will include managing daily IT support queries, maintaining workplace environments, and assisting with hands-on technical troubleshooting and user onboarding.

Key Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person
• Troubleshoot workstations, software, printers, connectivity, and mobile devices
• Support onsite meeting rooms and collaboration tools while facilitating cloud adoption
• Prepare laptops, replace hardware, and maintain accurate inventory records
• Manage user accounts and access permissions in Active Directory and Azure AD
• Provide Level 2 troubleshooting and escalate complex issues to specialists
• Keep users informed, confirm resolutions, and update troubleshooting documentation

Qualifications

• Good knowledge of Microsoft 365 and cloud environments
• Familiarity with Level 1 and Level 2 IT support workflows
• Advanced communication skills in English (minimum B2 level)
• Strong interpersonal skills with a professional, service-oriented mindset
• Relevant Microsoft certifications are a plus
• Responsible, supportive, intellectually curious, and energetic personality

Application Process

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Join Academic Work

By applying for this position, you will join a network of numerous consultants at Academic Work. You will enjoy various benefits and have a dedicated Consultant Manager to support you in this stage of your career.