Join Our Team at International School Zurich North in Wallisellen!
About Us
Established in 2004, Cognita is an extraordinary family of diverse yet connected schools, spanning fifteen countries across the globe. We share one common purpose: to create an inspiring world of education that builds self-belief and empowers individuals to succeed. With over 100 schools in Europe, Latin America, North America, the Middle East, and Asia, we employ over 15,000 teaching and support staff who are devoted to the care and education of more than 80,000 students. We are growing every year.
Purpose of the IT Support Technician
We’re looking for a skilled and service-oriented IT Support Technician (50%) to join our dynamic and international school community. In this essential role, you’ll ensure our staff have seamless access to the digital tools they need for efficient collaboration and operations.
Your Responsibilities:
- Provide first and second line IT support to staff and students at our Wallisellen campus.
- Liaise with Cognita and School Staff, the IT Service Desk, and various third-line support teams to manage, monitor, and resolve IT support and service requests.
- Maintain and troubleshoot Microsoft systems, including MS Teams, Outlook, and ISAMs.
- Possess extensive knowledge of Microsoft 365, Windows Server, and VMware.
- Conduct server and desktop/laptop maintenance and repairs.
- Support the installation, configuration, and maintenance of hardware, software, and printers.
- Manage user accounts and permissions across various platforms.
- Collaborate with external IT providers when necessary.
- Assist with the setup and maintenance of office equipment and classroom technology.
- Provide training and guidance to staff on IT systems and best practices.
What We’re Looking For:
- Proven experience in IT support or a similar role in an onsite environment, with 1st-2nd line support experience.
- Strong knowledge of Microsoft systems, including Teams, Outlook, and ISAMs.
- Familiarity with Adobe products and general IT infrastructure.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills in English (written and spoken); Fluent German is highly desirable.
- A proactive, patient, and service-minded approach.
- Ability to work independently while managing multiple tasks.
Technical Skills:
- Windows Server 2012/2016/2019/2022
- Windows 10
- Active Directory support
- Office365
- Microsoft Office: Desktop versions
- LAN & WAN technologies and protocols, including VLAN, wireless, DNS, and DHCP.
- Experience with MIS (useful but not essential)
- AV and interactive boards and screens
- Shared printing solutions
- Experience with Azure AD and some knowledge of Intune
- Desktop/Server Hardware support and troubleshooting
- Apple device management and support (mainly iPads)
Safeguarding Responsibilities
- Comply with safeguarding policies, procedures, and codes of conduct.
- Demonstrate a personal commitment to safeguarding and student/colleague well-being.
- Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy.
- Engage in safeguarding training whenever required.
What We Offer:
- A varied and hands-on role in an international educational environment.
- Opportunities for professional growth and development.
- High-quality, uniform hardware.
- Higher-level server, security, and network functions managed by third-line support – you will never be alone when dealing with major incidents or complex issues.
- A supportive and collaborative team culture.
- Flexible working hours and a modern workplace.
Ready to make a difference?
Apply online using the form below. Please note that only applications matching the job profile will be considered.