IT Support Specialist / IT Support Specialistess

IT Supporter (m/f/d)

Are you passionate about solving technical challenges and providing support to colleagues in a dynamic environment? Do you want to be part of a company that makes a real difference in global health? Bavarian Nordic is seeking a dedicated and service-minded IT Supporter to join our team in Bern.

Are you our next pioneer?

As our IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with smaller projects as needed. You will play a key role in ensuring stable and efficient IT operations throughout the organization, alongside another team member.

You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. While you will not be responsible for compliance yourself, understanding the context in which our users work is crucial. We provide training in the GxP-related matters relevant to IT support.

Your Tasks:

• Handle support requests and provide assistance on hardware, software, and networks
• Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
• Escalate complex cases to other departments and update ITSM documentation
• Assist with onboarding and offboarding, including user account and device setup
• Support IT projects and ensure GxP compliance in regulated environments

About You:

• Experience in a similar IT support role, preferably in a regulated company
• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking
• Familiarity with ITIL processes and ticketing systems
• Good communication skills in English and German
• A proactive, service-oriented approach
• Ability to work independently and learn about GxP

About Bavarian Nordic

Improving and saving lives through innovative vaccines is at the heart of everything we do at Bavarian Nordic. We are a fully integrated vaccines company focused on developing, manufacturing, and commercializing life-saving vaccines, and we are the largest pure vaccines company in the world.

At Bavarian Nordic, we believe in the power of teamwork. You will become part of a global team of over 1,800 dedicated employees with diverse backgrounds and perspectives, united by our shared commitment to protecting lives every day. We promote an inclusive and flexible workplace, emphasizing personal and professional development, because we need each other to move forward.

We operate in a world of constant change and are always exploring new opportunities. If you are open-minded and determined to succeed, we might be the perfect match for you.

Ready to make a difference?

Apply online using the form below.

Only applications matching the job profile will be considered.

Founded in 1994, we have over 30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio includes market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. Headquartered in Denmark, we have manufacturing, research, and sales offices across Europe and North America.

Our values—our Bavarian Nordic DNA, as we like to call it—guide our actions every day. We act as persistent pioneers, embrace change, value being boosted by the team, and believe in protecting lives every day. If that aligns with your values, we invite you to join us at Bavarian Nordic!

Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. www.bavarian-nordic.com