Student UX Researcher

Company Description

Welcome to SMG Swiss Marketplace Group! SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with innovative products. We operate premier marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our core values: Better Together, Aim High, and Act Responsibly.

Job Description

Meet the team! At SMG, our strength lies in our people. Here’s a glimpse of one of the team members you could work with:

• Mathias Jenny - Head of Research & Innovation

Your Mission

Are you studying and seeking hands-on experience in UX Research, particularly in executing impactful research? Join our UX Research Team at SMG Automotive (AutoScout24 and MotoScout24) and assist us in conducting high-quality research at scale. As a Student UX Researcher, you will support our team of designers, product managers, and researchers in understanding our users’ needs, behaviors, and emotions. This role provides a fantastic opportunity to deepen your expertise in UX while contributing to the design and product decisions of Switzerland's most critical vehicle marketplaces, directly impacting millions of users.

What You Will Do

• Run and improve our participant recruitment and scheduling process (screeners, coordination, reminders, incentives).
• Support qualitative studies (interviews, user testing): prepare scripts, take notes, and moderate sessions.
• Maintain our research repository: document insights, create project summaries, and share key findings with stakeholders.
• Enhance our research toolkit: templates, checklists, guidelines, and standard operating procedures.
• Support the research intake process: triage requests, clarify needs, and maintain the research calendar.
• Coordinate with external partners/vendors as needed (e.g., recruitment providers).
• Assist with quantitative research.
• Help communicate insights through reports, summaries, and engagement with stakeholders.
• Organize and support workshops and insight-sharing sessions (e.g., ideation, journey mapping).

Qualifications

Who You Are

• You’re currently enrolled in a Bachelor’s or Master’s program (e.g., Psychology, HCI, Cognitive Science, Human Factors, Business/Behavioral Science, or similar).
• You are highly organized, reliable, and thrive in making complex workstreams run smoothly.
• You care about quality and details because research operations rely heavily on precision.
• You can keep your Thursday afternoons free for user testing sessions.
• You communicate clearly in English (our corporate language) and German.
• You’re comfortable with digital tools (e.g., Notion, Miro), and experience with research tools like Lookback, Caplena, Qualtrics, Zapier, or similar is a plus.
• Statistical analysis skills in R or SPSS are a significant advantage.

Additional Information

Why You Should Join Us

• You’ll learn how professional UX Research operates in a real product environment.
• Your contributions will enhance the team’s ability to deliver high-quality insights.
• Become part of a fun, dynamic, and international team that values curiosity, impact, and collaboration.

Your new team is a highly diverse group of fantastic co-workers. We embrace a hybrid work setup with no fixed office days. You are welcome to visit any of our modern and spacious offices in Zurich and Fribourg or work from home. Working hours are flexible and open for discussion, so don’t worry about your finals; we support your academic commitments.

Interested?

We’d love to hear from you! Apply online using the form below. Only applications matching the job profile will be considered.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products. We provide customers with the best tools to meet their life decision needs. Our portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.