Student UX Researcher

Company Description

Welcome to SMG Swiss Marketplace Group! SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with innovative products. We operate prominent marketplaces across real estate, automotive, general classifieds, and finance & insurance. Our work is guided by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Meet the team! At SMG, our strength lies in our people. You could join and collaborate with talented individuals like Mathias Jenny - Head of Research & Innovation.

Your Mission

Are you studying and seeking hands-on experience in UX Research? Join our UX Research Team at SMG Automotive (AutoScout24 and MotoScout24) and help us conduct high-quality research at scale. As a Student UX Researcher, you will support our team of designers, product managers, and researchers in understanding our users’ needs, behaviors, and emotions. Your expertise will help shape design and product decisions in the most significant vehicle marketplaces in Switzerland, impacting millions of users.

What You Will Do

• Run and continuously improve our participant recruitment and scheduling process (screeners, coordination, reminders, incentives).
• Support qualitative studies (interviews, user testing): prepare scripts, take notes, and moderate sessions.
• Maintain our research repository: document insights, create project summaries, and share crucial findings with stakeholders.
• Enhance our research toolkit: templates, checklists, guidelines, and standard practices for conducting research.
• Support the research intake process: triage requests, clarify needs, and keep the research calendar up to date.
• Coordinate with external partners/vendors when necessary (e.g., recruitment providers).
• Assist with quantitative research.
• Facilitate communication of insights through reports, summaries, and stakeholder communications.
• Help organize and support workshops and insight-sharing sessions (e.g., ideation, journey mapping).

Qualifications

Who You Are

• You are currently enrolled in a Bachelor’s or Master’s program (e.g., Psychology, HCI, Cognitive Science, Human Factors, Business/Behavioral Science, or similar).
• You are highly organized, reliable, and enjoy ensuring smooth workflows.
• You pay attention to quality and details, as research operations rely on precision.
• You can keep Thursday afternoons free from other commitments for user testing sessions.
• You communicate clearly in English (our corporate language) and German.
• You are comfortable with digital tools (e.g., Notion, Miro), and familiarity with research tools like Lookback, Caplena, Qualtrics, and Zapier is a bonus.
• Statistical analysis skills in R or SPSS are a significant plus.

Additional Information

Why You Should Join Us

• Learn how professional UX Research functions in a real product environment.
• Your contributions will enhance the team's ability to deliver timely, high-quality insights.
• Join a fun, dynamic, and international team that values curiosity, impact, and collaboration.

Your new crew consists of a highly diverse group of fantastic co-workers. We embrace a hybrid work setup with no fixed office days. You are welcome to work from any of our modern and spacious offices in Zurich and Fribourg or from home. We offer flexible working hours that can be discussed to accommodate your schedule, including supporting you during finals.

Interested?

We’d love to hear from you. Apply online using the form below. Please note that only applications matching the job profile will be considered.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies lives through innovative products. Our portfolio encompasses Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested assistance for certain roles. Any submissions made without prior request will not be acknowledged or considered. We appreciate the cooperation of recruitment agencies in respecting this policy.