About Us
FUN RIDE GmbH operates the Hopp E-Scooter sharing service across Switzerland. We manage a live fleet of connected, smart e-scooters that provide sustainable mobility solutions. Our operations combine advanced IoT, field diagnostics, and real-time fleet optimization.
Role Overview
We are seeking a Specialized Micromobility Fleet Operations & Diagnostics Technician to join our dynamic team. The ideal candidate will possess a unique blend of field operations expertise, innovation in creating new hotspots, and hands-on experience in e-scooter mechanical repairs within a shared-mobility environment. This hybrid role demands a deep understanding of shared e-scooter fleet behaviors, in-field repairs, early damage detection, and the ability to create manual hotspots based on rider flow and environmental patterns.
Key Responsibilities
- Fleet Rebalancing & Hotspot Creation:
- Perform daily and advanced rebalancing across micro-zones based on demand, heatmaps, local terrain, and weather conditions.
- Maintain the fleet's battery percentage above 90% daily and ensure fleet availability exceeds 95%.
- Independently create and optimize hotspot zones using field observations and operational patterns.
- Manually optimize distribution routes, identifying and reducing "dead zones" and areas of low availability.
- Preventive Damage Diagnostics:
- Detect early-stage mechanical and structural wear, including issues such as stem play, deck micro-fractures, and brake tension.
- Identify damage progression due to misuse, vandalism, or environmental factors.
- Document and evaluate repair-prevention opportunities to minimize downtime.
- Conduct real-time health checks during field operations.
- In-Field Mechanical & Electronic Repairs:
- Conduct mobile repairs on mechanical, electrical, and IoT components without the need for workshop equipment.
- Diagnose controller, harness, and sensor anomalies on-site.
- Return units to service with minimal downtime.
- Train junior team members in micromobility-specific repair and diagnostic processes.
Required Experience
- Minimum of 3 years of hands-on experience in a shared e-scooter fleet environment.
- Experience with real-time diagnostics and field-based hotspot creation, with a clear understanding of factors affecting service such as peak hours, weather, and events.
- Capability to perform in-field mechanical and electronic repairs on shared micromobility vehicles.
- Ability to diagnose early-stage structural and mechanical failures unique to shared scooter fleets.
- Knowledge of different e-scooter models and hardware.
- Experience maintaining high fleet uptime and availability KPIs.
- Willingness to work various shifts, including weekends.
Qualifications
Vocational training in a technical field (mechanics, electronics, mechatronics) or equivalent practical experience in shared micromobility operations is required.
Languages
Good English proficiency is essential for internal communication and the use of digital tools.
Apply online using the form below. Only applications matching the job profile will be considered.