Spa/Medical Guest Relation Agent / Receptionist

Short & Brief

Chenot Palace Weggis is the flagship of the globally renowned Chenot Group, located directly on Lake Lucerne. For nearly 50 years, the company has focused on health, wellness, and luxury hotels. Our Health Wellness approach is anchored in the renowned Chenot Method®, which synergizes with the Chenot diet to stimulate body and mind, detoxifying and activating self-healing powers. At Chenot, we seamlessly integrate Classical Western medicine with Chinese medicine.

Situated at the foot of the Swiss Alps, Chenot Palace Weggis features 97 rooms and suites, a restaurant, and a tea lounge. Our medical spa spans 5,000 m², equipped with state-of-the-art technology to support Chenot Detox programmes.

Join our dynamic, young, and international team today!

Qualifications & Competencies

• A minimum of 1 year of experience in a comparable position
• Excellent knowledge of English and French; proficiency in any other language is a plus
• Ability to offer emotional support and advice
• Strong communication and listening skills
• Genuine, empathetic, and caring character
• High degree of empathy
• Capacity to foresee guests' needs and respond accordingly
• Proficient in diplomatic conflict resolution
• Effective and efficient team player
• Outstanding interpersonal and communication skills, both verbal and written

Tasks & Challenges

• Respond to all guest inquiries at our Medical and Spa Reception
• Ensure and provide flawless, upscale, and professional guest service experiences
• Anticipate guests' needs to provide proactive solutions
• Interact and assist clients with professionalism to ensure a pleasant and satisfying stay
• Schedule guest appointments accurately within appropriate timeframes
• Maintain the guest database
• Perform administrative duties, such as stock management and daily sales
• Collaborate with the Planning department to design spa services and programs
• Review operational records and reports to forecast product and treatment sales
• Drive product sales to meet sales targets
• Maintain a clean and organized reception area with a consistent presence at the desk
• Standard working hours are between 7:45 AM and 6:30 PM

Opportunities & Perspectives

We seek an individual ready to take the next step in their career. This opportunity allows you to make a significant impact, learn, and grow in the exciting pre-opening environment of a growing international company. Our focus is on enhancing people's health, well-being, and luxury experiences. Here, you'll have the chance to build your own department from the ground up, make a difference, and benefit from personal and professional development opportunities, along with various company-related incentives.

Apply online using the form below. Please note that only applications matching the job profile will be considered.