Join Datwyler IT Infra
Successful digitization starts with Datwyler's pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East, and Asia. We supply premium quality system solutions, products, and services for data centers, fiber networks (Campus, FTTx), and smart buildings. Founded over 100 years ago, Datwyler employs approximately 950 talented individuals.
Your Responsibilities:
- Lead internal IT projects and manage change requests.
- Perform business requirement engineering in collaboration with business stakeholders for projects related to corporate applications (ERP, CRM, SRM, BI, Website, HRM, HCM, etc.).
- Act as the Product Owner for the corporate application stack and ensure its continuous development.
- Coordinate the global rollout of IT systems and hardware projects involving all relevant stakeholders.
- Develop IT services into modular, reusable service components.
- Create Service Level Agreements (SLAs) defining recurring services between providers and clients.
- Monitor SLAs to ensure smooth operations for customers and avoid penalties for service providers.
- Conduct service review meetings to assess the current status and identify improvement opportunities.
- Manage and resolve escalations effectively.
- Ensure quality assurance and continuous improvement of provided services.
- Implement security concepts to minimize system disruptions.
- Conduct system introductions and training sessions.
- Perform audits, prepare reports, and derive improvement measures.
- Coordinate and lead internal and external service providers in ongoing operational matters, maintaining relationships with external partners.
Your Profile:
- Advanced technical degree in IT (HF or equivalent).
- Several years of experience in business and/or IT service management.
- Strong negotiation skills with customers and suppliers.
- High affinity for IT processes and automation tools.
- Solid knowledge of S4/Hana, SAP CX, SuccessFactors, and SAP HCM.
- Self-reliant and independent working style combined with excellent organizational skills.
- Certifications and experience with IT service management frameworks (e.g., ITIL®, Cobit, TOGAF, FitSM).
What We Offer:
- A dynamic international work environment.
- Hybrid working model (up to 50% home office).
- Competitive Latvian benefits package.
- Opportunities for professional development and career growth.
- Collaboration with a motivated and experienced team.
- The chance to shape and influence key IT services and solutions.
Interested?
Apply online using the form below. Only applications matching the job profile will be considered.
If you have any questions, feel free to contact us at personal.itinfra.ch@datwyler.com.
A Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We provide ambitious individuals who approach their tasks with dedication and enthusiasm with the right environment to excel and grow. This culture allows every employee to influence the way we work. At Datwyler, we empower our employees to bring their talents to a global context and to develop them continually over time. Our employees are at the core of Datwyler - we foster interactions built on respect, trust, and loyalty, where mutual consideration and appreciation are key.
Explore more about us.