Job Responsibilities
As a key member of our team, you will play a vital role in ensuring the efficiency and effectiveness of our DeltaV Systems and integrated Bus systems. Your responsibilities will include:
- Performing installation, upgrades, and maintenance of DeltaV Systems, including intelligent field devices and third-party systems, both in-house and on customer sites.
- Installing and maintaining backup systems, antivirus management, and various cybersecurity solutions.
- Creating design documentation and test procedures for the aforementioned installations in both validated and non-validated environments.
- Providing active support to customers via phone, email, or on-site visits.
- Managing all customer inquiries related to products (hardware and software) or services offered by the PSS & AO Business Units.
- Registering and documenting customer interactions in the SMS database and actively analyzing and managing these cases.
- Escalating issues to specialists at the Emerson Support Centers as needed and following up until resolutions are implemented.
- Delivering on-site service and maintenance for products and services from the PSS & AO Business Units.
- Maintaining the Installed System Database for accurate records.
- Registering and monitoring service contracts, ensuring execution of services according to contractual obligations and schedules.
- Collaborating with the Desk Sales team to generate quotations for spare parts, minor expansions, migrations, and upgrades.
- Supporting the sales team in selling service contracts and facilitating renewals.
- Providing valuable information and technical input to the Field Sales team.
- Ensuring the transfer of technical knowledge within the Service and Engineering departments.
- Performing additional duties as assigned by the Service Manager.
- Adhering to the “Trade Compliance Screening” procedure.
- Following up on all required training and certifications as mandated by the service organization.
How to Apply
Interested candidates are encouraged to apply online using the form below. Please note that only applications matching the job profile will be considered.