Job Title
We are seeking a skilled professional to join our team, responsible for the installation, upgrades, and maintenance of DeltaV Systems and integrated Bus systems, as well as various intelligent field devices and third-party systems, both in-house and at customer sites.
Key Responsibilities
- Perform all necessary tasks for the installation, upgrades, and maintenance of DeltaV Systems and integrated Bus systems.
- Manage the installation and maintenance of backup systems, antivirus, and other cybersecurity solutions.
- Create design documents and test procedures for installations in both validated and non-validated environments.
- Provide active support to customers via phone, email, or on-site visits.
- Handle customer inquiries related to hardware (HW) and software (SW) products or services delivered by the PSS & AO Business Units.
- Register and document all customer interactions in the SMS database, actively analyzing and managing these inquiries.
- If necessary, escalate issues to specialists at Emerson Support Centres for further investigation and ensure follow-up until solutions are implemented.
- Deliver on-site service and maintenance for products or services from the PSS & AO Business Units.
- Maintain the Installed System Database.
- Register and monitor service contracts, executing services according to contract stipulations and schedules.
- Collaborate with the Desk Sales team on quotations for spare parts, minor expansions, migrations, and upgrades.
- Actively support the sales team with service contracts and their renewals.
- Provide valuable information and technical inputs to the Field Sales team.
- Facilitate the transfer of technical knowledge within the Service and Engineering department.
- Perform additional duties and responsibilities as assigned by the Service Manager.
- Ensure compliance with the "Trade Compliance Screening" procedure.
- Follow up on all necessary training and certifications as required by the service organization.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.