Job Description
We are seeking a qualified individual to perform comprehensive tasks related to the installation, upgrades, and maintenance of DeltaV Systems and all integrated Bus systems, as well as intelligent field devices and third-party systems, both in-house and at customer sites.
Key Responsibilities
- Perform installation and maintenance for backup systems, antivirus management, and other cybersecurity solutions.
- Create design documents and test procedures for the aforementioned installations in both validated and non-validated environments.
- Provide active support to customers via phone, email, or on-site visits.
- Handle all customer inquiries related to products (hardware and software) or services delivered by the Business Units PSS & AO.
- Register and document all customer calls in the SMS database; analyse and manage these calls actively.
- If necessary, escalate complex issues to specialists at Emerson Support Centres for further investigation and ensure follow-up until a solution is reached.
- Provide on-site service and maintenance for products and services offered by the Business Units PSS & AO.
- Maintain the Installed System Database.
- Register and monitor service contracts, executing services according to contract specifications and schedule.
- Collaborate with the Desk Sales team on quotations for spare parts, minor expansions, migrations, and upgrades.
- Actively support the sales team in promoting and renewing service contracts.
- Provide relevant information and technical insights to the Field Sales team.
- Ensure the efficient transfer of technical knowledge within the Service and Engineering department.
- Perform other duties and responsibilities as assigned by the Service Manager.
- Adhere to the "Trade Compliance Screening" procedure.
- Complete all necessary training and certifications required by the service organization.
Application Process
Apply online using the form below. Only applications matching the job profile will be considered.